All Locations:
Lisbon
Vacancy Type:
Permanent
Working Pattern:
Advertising End Date:
Brand:
Entain
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 

Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions.

The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain. The team’s overarching aim is to catch and prevent fraud at our gaming websites.
 
Key responsibilities:
 
Primary
 
•            Maintain agreed service levels for the DE labels;
•            Support the DE hotline;
•            Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
•            Handle customer documents as part of the KYC or risk prevention flow;
•            Review customer withdrawals within the agreed time frames;
•            Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures;
•            Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
•            Analyze records of Affiliate accounts, to ascertain whether there are any irregularities;
•            Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
•            Investigate financial irregularities on accounts;
•            Work with colleagues in other departments to resolve account-related issues and prevent fraud;
•            Help maintain quality control and customer care through analysis of player contact;
•            Investigate risk issues relating to third party processors;
•            Check gaming history.
 
 
Knowledge/Expertise/Qualifications
Essentail:
 
• Experience in the Risk division (6 months+) or in Customer Service (1 year+);
• Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge;
• Ability to identify subtle fraud and abuse patterns;
• Sound and demonstrable experience with fraud analysis and investigations;
• Fluent in German language and English at business level;
• Command of another language is a plus;
• Good communication skills and ability to effectively deliver feedback;
• Self-motivation;
• Ability to perform well under tight deadlines within a dynamic environment;
• Very good command of Microsoft office tools;
• Proven aptitude to work in a team, as well as guide and influence others;
• Strong logical reasoning skills with an analytical approach;
• Demonstrated decision-making and problem solving skills.
• Ability to work on hybrid mode in regards to office-home work; 
• Ability to work on 24/7 shifts – Morning, Afternoon, Night shift
 
 
About The Company

We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.


Apply Online