Vacancy Type:
29 Feb 2024
23 (Entain)

About the Role 


As a Capacity Planning and Scheduling Analyst for Workforce Management at BetMGM, based in Manila, you will be a crucial part of our new, centralized, transformational workforce management team. Your primary responsibility will be to enhance and maintain robust short- and long-term forecasts for our Customer Operations teams and Risk teams. Additionally, you will be tasked with generating and optimizing schedules, ensuring efficient resource allocation, and contributing to data-driven decision-making for operational excellence. This role offers an exciting opportunity to contribute to the development of operational strategies, forecasting, scheduling, and driving data-driven decision-making for our teams.

Key Responsibilities:

  • Short and Long-Term Forecasting: Create and maintain accurate short- and long-term forecasts for customer demand within the Customer Operations and Risk teams.
  • Statistical Modeling: Apply strong analytical and quantitative skills, utilizing statistical modeling and data analysis techniques.
  • Forecasting Tools: Utilize forecasting software and tools such as SAS, R, or Python.
  • Detail-Oriented: Maintain a focus on accuracy and precision in all aspects of forecasting and scheduling.
  • Independence: Work independently, manage multiple priorities, and meet deadlines in a fast-paced, high-growth environment.
  • WFM Knowledge: Stay updated on Workforce Management Key Performance Indicators (KPIs) and best practices.
  • Strategic Thinking: Be a strategic and creative thinker, visualizing and operationalizing strategies.
  • Continuous Improvement: Possess skills in driving continuous improvement initiatives.
  • Leadership: Lead with an assertive yet professional demeanor, capable of coaching and developing talent.
  • Influencing Skills: Utilize influencing skills in a non-command-and-control environment.
  • Team Motivation: Motivate and lead a team, setting a vision and fostering a productive culture.
  • Problem Identification: Identify problems quickly, develop meaningful solutions, and drive work forward in a dynamic and ambiguous environment.
  • Workforce Management Experience: Leverage your 3+ years of experience in Workforce Management, particularly in the forecast function.
  • Platform Expertise: Possess expert knowledge of recent NICE CXone platforms and Zendesk.
  • Data Proficiency: Demonstrate proficiency in Excel and other data manipulation tools.
  • Problem-Solving: Employ strong problem-solving abilities to draw insights from complex datasets.
  • Communication Skills: Effectively communicate complex ideas to technical and non-technical stakeholders.
  • Innovation: Thrive in an innovative, fast-paced environment and drive the business forward while building capabilities.
  • Transparency: Value transparency and promote communication and collaboration across the entire team for collective success.
  • Adaptability: Adapt to changing needs and priorities and pivot easily to achieve goals and deadlines.
  • Sports Betting & Gaming: Experience and interest in sports betting and gaming is a plus.

Competencies / Behaviours:

For Non-Managers:

  • Team player
  • Strong communicator
  • Motivated and proactive
  • Detail-oriented

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.