People Change Specialist

Purpose of role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Our newly formed People Experience and HR Transformation team strive to create and deliver a seamless and positive people experience across the entire employee lifecycle. Our aim will be to bring human-centricity to all our work as a people function and to enable the global HR transformation to deliver the best possible people experience that puts our candidates, employees, and contingent workers at the centre of our organisation. Create moments of delight that retain and sustain our talent for the future.

We are seeking someone to join our team to be responsible for business change of our global experience-led People Transformation programme. The People Change Specialist will work closely with the Global Change Team and other stakeholders to ensure the successful adoption and implementation of changes across the organisation.

This includes developing communications, supporting change impact assessments, engaging with Change Champions, Focus Groups and Super Users, and the planning, execution and coordination of training activities across all our in-scope countries and business.

This role is ideal for someone who has strong stakeholder relationship development and communications skills, has a strong passion for people experience-led change journeys and understands the value of leveraging communications and change option techniques to drive a frictionless and fatigue-free adoption of new ways of working, technologies and services.

You will bring our values to life in all of your work and interaction with others – doing what’s right, going beyond, keeping it simple and winning together.

Key Responsibilities

Main:

• Develop engaging communications for the programme to ensure that all stakeholders across all locations are aware of the changes and understand the benefits of the change to themselves and the business.
  
  
• Use appropriate channels to gather feedback from our stakeholders, to ensure we are not only providing information, but also listening to them and responding accordingly.

• Develop, maintain and co-ordinate a comprehensive training plan outlining timelines, resources, and deliverables.

• Coordinate and schedule training sessions, workshops, and events, ensuring alignment with the transformation roadmap.
  
  
• Assist in the creation and delivery of training materials, presentations, and resources to facilitate learning and development.
  
  
• Support business readiness and operational acceptance assessments to measure business readiness for the change and identify any gaps in skills or knowledge that require further training or support.
  
  
• Play an active role in post go live hypercare activities, supporting stakeholders as required with regards the new capability or driving adoption.
  
  
• Providing adoption metrics to measure benefits realisation and to contribute to lessons learned for future projects.
  
  
• Identify and manage any change related risks and issues, escalating these through the appropriate governance mechanisms.

Specialist skills and experience

• Experience leading communications and/or training for large-scale HR transformation programs in a global/multinational organisation.
• Good understanding of general change management practices - campaign planning, communications, training and business readiness.
• A confident and articulate communicator with the ability to communicate complex challenges and solutions in simple terms, both verbally and in writing.
• Strong stakeholder management skills to influence and guide cross-functional teams and stakeholders through change.
• Excellent writing skills and ability to understand the audience in order to produce presentations for all levels of the organisation.
• Bachelor's degree in HR, business, organisational psychology or related field.
• Minimum 5 years of experience in change management, business readiness and project management.
• Ability to manage multiple tasks simultaneously and prioritise effectively.
• Strong analytical and problem-solving skills.
• Experience identifying and resolving change-related issues and risks.
• Demonstrable excellent engagement and stakeholder management skills at all levels of an organisation.

Diversity and equal opportunities:

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.