We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players and for ourselves.
It’s a safe bet that the next chapter of the Entain story is going to be epic on a truly global scale. Want to know more? Click here for a short video.
WHAT'S IN IT FOR YOU
We offer a competitive industry salary plus a generous annual company bonus. Other benefits include 25 days annual leave, pension scheme (matched up to 6%), private healthcare, a free subscription to the wellbeing app Unmind, our share save scheme and a great selection of professional development and in house training tools for you to use.
That's not all, you will also have access to our bespoke benefits platform that allows you to choose the benefits that are most important to you. Oh, and let’s not forget regular company social events, parties and team building activities!
WHAT YOU’LL DO
The purpose of this role is to build a personal relationship with selected customers who have already passed the sustainability and RG risk criteria.
The customer should feel comfortable with discussing any issue with you including but not limited to responsible gaming, bonuses, revenue and source of funds. In addition, the role will provide our hosted customers with an end to end service from issue resolution, bonus, relationship and hospitality management.
The aim is the ARM becomes the main point of contact between the company and the customer. This will involve a mixture of social responsibility and responsible gaming, adherence to the BGC Code of Conduct and revenue growth by maximising the share of the players gambling wallet against competitors.
This role will need relationships to be built via telephone, email, chat and meeting customers personally through events and one on one meetings. You will also act as the first, and preferably, only point of escalation for any of your portfolio’s customers.
- Build and maintain relationships with allocated players
- Ensure regulatory requests can be completed when required
- Partake in the strategic ambition of the account management team to drive growth and revenue to ultimately build loyalty to the brand
- Conduct all responsible gambling and AML interactions with account customers where possible
- Identify potential new account customers via daily business analysis and reporting
- Handle/resolve customer issues /dispute resolutions ensuring the customer feels valued
WHO YOU ARE
- Proven track record of outstanding safer gambling relationship management
- Must be able to speak fluent German
- Proven track record of outstanding commercial relationship management
- Proven track record of customer revenue analysis and reporting
- Outstanding personal relationship management skills
- Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions.
- Demonstrate previous experience in a similar role/environment
- You will have a high interest and good all- round knowledge of licensed online gaming in both sports and casino
READY TO BE AN ENTAINER...
If you’re looking for an opportunity where you can add true value to a team, we want to hear from you, and you too could be part of our journey to be crowned the undisputed champion in the sports betting, gaming and interactive entertainment industry.
We’re well on our way to clinching that title – and we’re going to do it in a safe and responsible way and it’s the people behind the tech, and the sheer talent within our teams, who enable us to lead digital entertainment in these bold new directions. Which is why we want you in the team!
After you have applied, why not learn more about some of our colleagues here: https://www.entaincareers.com/en/entain-reals/
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