Malta, Valletta

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players and for ourselves.



The purpose of this role is to build a personal relationship with selected customers who have already passed the sustainability and RG risk criteria. The customer should feel comfortable with discussing any issue with you including but not limited to responsible gaming, bonuses, revenue and source of funds. In addition, the role will provide our hosted customers with an end to end service from issue resolution, bonus, relationship and hospitality management.

The aim is the ARM becomes the main point of contact between the company and the customer. This will involve a mixture of social responsibility and responsible gaming, adherence to the BGC Code of Conduct and revenue growth by maximising the share of the players gambling wallet against competitors.

Must be able to speak  English & either or both - Romanian and/or Bulgarian.

This role will need relationships to be built via telephone, email, chat and meeting customers personally through events and one on one meetings. You will also act as the first, and preferably, only point of escalation for any of your portfolio’s customers.

  • Build and maintain relationships with allocated players 
  • Ensure regulatory requests can be completed when required
  • Partake in the strategic ambition of the account management team to drive growth and revenue to ultimately build loyalty to the brand
  • Conduct all responsible gambling and AML interactions with account customers where possible
  • Identify potential new account customers via daily business analysis and reporting
  • Handle/resolve customer issues /dispute resolutions ensuring the customer feels valued
  • Work as an integral part of the account management team to influence player activity with a view to maximise retention
  • Ensure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teams
  • Coordinating with the hospitality manager for the organisation of events and to optimise the hospitality experience – attend these events with your customers
  • Provide the business stakeholders with accurate reporting on performance, Responsible Gambling and growth of the account customer base 
  • Ensure the spirit of the Code of Conduct is followed and adhered to in all interactions with our customers


  • Proven track record of outstanding safer gambling relationship management
  • Proven track record of outstanding commercial relationship management 
  • Proven track record of customer revenue analysis and reporting
  • Outstanding personal relationship management skills
  • Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions
  • Demonstrate previous experience in a similar role/environment 
  • You will have a high interest and good all- round knowledge of licenced online gaming in both sports and casino


If you’re looking for an opportunity where you can add true value to a team, we want to hear from you, and you too could be part of our journey to be crowned the undisputed champion in the sports betting, gaming and interactive entertainment industry.

We’re well on our way to clinching that title – and we’re going to do it in a safe and responsible way and it’s the people behind the tech, and the sheer talent within our teams, who enable us to lead digital entertainment in these bold new directions. Which is why we want you in the team!

After you have applied, why not learn more about some of our colleagues here:


About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.