To be discussed
29 Sep 2023

Head of Account Management (Creative Agency)

As our Head of Account Management, your role will be to lead and inspire our creative Account Management team. Helping them provide exceptional service and build strong relationships with key stakeholders throughout the business.

We are an in-house creative agency responsible for bringing all communications and marketing briefs to life, through creating and producing innovative content that increases business performance across Entain brands. We deliver campaigns spanning multiple media touchpoints, including CRM, performance marketing, tv and social.

This role is critical to developing and managing the ways of working and processes to improve stakeholder experience and satisfaction.

Location : London

Are you looking for an opportunity to add true value to a team?

What you will do

  • Build and develop relationships with senior stakeholders across the Entain portfolio of brands whilst ensuring stakeholder requirements are met.
  • Support the Account Team to create and maintain high level stakeholder relationships; attending meetings where required.
  • Define priorities and ensure there is internal alignment against stakeholder marketing plans.
  • Understand the medium to long-term vision/objectives to enable proactive recommendations.
  • Aactively keeping abreast of current industry trends and activity.
  • Account management of one brand (when needed)
  • Anticipate stakeholder needs with proactive and appropriate resolutions.
  • Ensure quality control by challenging mediocrity and intervening when needed to ensure first-class delivery.
  • Lead and manage the account management team.
  • Provide development, coaching, objectives & goal setting, performance management; to ensure your team is motivated and productive
  • Develop the skills and knowledge Account Management team
  • Create an environment for the account management and project management team to thrive
  • Optimise the team to ensure they are working efficiently and effectively with rest of creative team


Who you are 

  • Account Director (or equivalent) experience working on multiple brands
  • Is able to understand stakeholder strategy and priorities both creatively and commercially
  • Creative/Marketing agency environment experience or In house experience for a strong brand.
  • You'll have proven results in delivering 360 campaigns from TV to Digital and OOH.
  • Ability to pitch and present to a diverse range of stakeholders across multiple levels up to Exco.
  • Has led teams through change and transformation
  • Pitching and presentation skills
  • Demonstrated experience of working with leaders up to and including exco
  • Exemplary relationship and communication skills

What We Offer

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like a regular bonus, healthcare support, a stake in our success through our ShareSave scheme, great development opportunities, wellbeing support, and so much more. And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. 


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About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.