Head of Account Management (Creative Agency)
As our Head of Account Management, your role will be to lead and inspire our creative Account Management team. Helping them provide exceptional service and build strong relationships with key stakeholders throughout the business.
We are an in-house creative agency responsible for bringing all communications and marketing briefs to life, through creating and producing innovative content that increases business performance across Entain brands. We deliver campaigns spanning multiple media touchpoints, including CRM, performance marketing, tv and social.
This role is critical to developing and managing the ways of working and processes to improve stakeholder experience and satisfaction.
Location : London
Are you looking for an opportunity to add true value to a team?
What you will do
- Build and develop relationships with senior stakeholders across the Entain portfolio of brands whilst ensuring stakeholder requirements are met.
- Support the Account Team to create and maintain high level stakeholder relationships; attending meetings where required.
- Define priorities and ensure there is internal alignment against stakeholder marketing plans.
- Understand the medium to long-term vision/objectives to enable proactive recommendations.
- Aactively keeping abreast of current industry trends and activity.
- Account management of one brand (when needed)
- Anticipate stakeholder needs with proactive and appropriate resolutions.
- Ensure quality control by challenging mediocrity and intervening when needed to ensure first-class delivery.
- Lead and manage the account management team.
- Provide development, coaching, objectives & goal setting, performance management; to ensure your team is motivated and productive
- Develop the skills and knowledge Account Management team
- Create an environment for the account management and project management team to thrive
- Optimise the team to ensure they are working efficiently and effectively with rest of creative team
Who you are
- Account Director (or equivalent) experience working on multiple brands
- Is able to understand stakeholder strategy and priorities both creatively and commercially
- Creative/Marketing agency environment experience or In house experience for a strong brand.
- You'll have proven results in delivering 360 campaigns from TV to Digital and OOH.
- Ability to pitch and present to a diverse range of stakeholders across multiple levels up to Exco.
- Has led teams through change and transformation
- Pitching and presentation skills
- Demonstrated experience of working with leaders up to and including exco
- Exemplary relationship and communication skills
What We Offer
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like a regular bonus, healthcare support, a stake in our success through our ShareSave scheme, great development opportunities, wellbeing support, and so much more. And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
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