As a Game Integrity Analyst, you will be responsible for identifying and analysing potential game integrity issues and helping to mitigate any negative effects that it might have on the poker networks.
You will be reviewing customer account activity, for example: poker game play, suspicious activities and behavioral patterns, all with the aim of helping to build cases that result in removing any players who are a threat to the integrity of the games on the Entain poker networks.
You are responsible for handling written and verbal customer communication on behalf of the Game Integrity whilst following the internal protocols and procedures.
Location : Sofia
Poker Room Operations is the hub of poker knowledge and systems, with varied requests and enquiries from across the business; working as a team to ensure these are handled precisely and efficiently is key to our success as a brand.
Are you ready to launch a winning career?
What you will do
- Highlight irregularities and anomalies in normal playing patterns using our bespoke, in-house tools and rules engines to highlight potentially suspicious activity.
- Parse the daily gaming transactions that occur on the platform and evaluate them based on their individuality, past transactions, historical transactions, account attributes, player profiles and behavior
- Responding to and dealing with customer communication.
- Handling queries and providing support to other internal Entain teams
- Looking for ways to constantly improve the processes and the business
- Handling all assigned tasks in line with all the relevant regulatory requirements
- Take appropriate measures on customer accounts according to internal process requirements and compliance procedures
- Highlight irregularities and anomalies in normal playing patterns using our bespoke, in-house tools and rules engines to highlight potentially suspicious activity.
- Parse the daily gaming transactions that occur on the platform and evaluate them based on their individuality, past transactions, historical transactions, account attributes, player profiles and behaviour
Who you are
- Poker knowledge
- Excellent verbal and written communication skills in English
- Experience of working efficiently in a high-volume work environment, whilst managing your workload in a timely and efficient manner
- Proficient in the use of Microsoft Office tools
- Strong organisational skills.
- Working hours: Morning shifts (07:30-16:30PM), Afternoon shifts (16:30-01:30AM), Night shifts (00:30-08:30) rotating every 2 months.
What We Offer
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like a regular bonus, healthcare support, a stake in our success through our ShareSave scheme, great development opportunities, wellbeing support, and so much more. And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Keywords: #poker #pokerjobs #gamingjobs #pokercareers
