Vacancy Type:
16 (Ladbrokes)
 Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

About the role

We’re looking to recruit a confident and enthusiastic Customer Care Advisor to respond to complaints/queries which are related to Retail Shops. This role will join our dedicated Customer Care Team in Nottingham.

Some of your key responsibilities in this role include;

•             Provide our retail customer base with a service which continually exceeds expectation

•             Actively listen, communicate and understand our customer needs by building effective and sustainable relationships

•             Maintain a consistent and professional approach to all our customers

•             Effectively navigate the systems to quickly and efficiently answer customer enquiries

•             Constantly review and digest all communication and information sources to maximise knowledge and skills

•             Take ownership of personal development to strive for continual improvement

•             Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.

•             Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach

We operate on a shift basis in order to cover the shop opening hours:

Monday to Saturday 8:30am to 21:30pm

Sunday 9:30am to 21:30pm. 

All applicants will be required to cover these shifts.

We work on a rota basis which will change weekly.

Example of rotating shift times would be:
08.30am - 4.30pm
10.30am - 6.30pm
12pm - 8pm
1.30pm - 9.30pm

So if you love sport as much as we do, deliver an excellent customer experience, have great communication skills , then working with LadbrokesCoral Customer Care could be right for you!


About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.