Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
About the role
We’re looking to recruit a confident and enthusiastic Customer Care Advisor to respond to complaints/queries which are related to Retail Shops. This role will join our dedicated Customer Care Team in Nottingham.
Some of your key responsibilities in this role include;
• Provide our retail customer base with a service which continually exceeds expectation
• Actively listen, communicate and understand our customer needs by building effective and sustainable relationships
• Maintain a consistent and professional approach to all our customers
• Effectively navigate the systems to quickly and efficiently answer customer enquiries
• Constantly review and digest all communication and information sources to maximise knowledge and skills
• Take ownership of personal development to strive for continual improvement
• Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.
• Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach
We operate on a shift basis in order to cover the shop opening hours:
Monday to Saturday 8:30am to 21:30pm
Sunday 9:30am to 21:30pm.
All applicants will be required to cover these shifts.
We work on a rota basis which will change weekly.
Example of rotating shift times would be:
08.30am - 4.30pm
10.30am - 6.30pm
12pm - 8pm
1.30pm - 9.30pm
So if you love sport as much as we do, deliver an excellent customer experience, have great communication skills , then working with LadbrokesCoral Customer Care could be right for you!
