As a Risk Associate you will work in the Risk Management & Credit, Game Fairness and Security Team in the Transaction Services department at Entain.You will be reporting to one of the team leads and be responsible to catch and prevent fraud at our gaming websites.
Working hours: Morning shifts (08:00-17:00PM), afternoon (16:30-01:30AM) rotating every 2 months.
Are you looking for an opportunity to add true value to a team?
What you will do:
- Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
- Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
- Analyse records of Affiliate accounts, to ascertain whether there are any irregularities;
- Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;Investigate financial irregularities on accounts;
- Work with colleagues in other departments to resolve account-related issues and prevent fraud;
- Help maintain quality control and customer care through analysis of player contact;Investigate risk issues relating to third party processors;
- Check gaming history.
Who you are:
- Experience in the Risk division (6 months+) or in Customer Service (1 year+);
- Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge;
- Ability to identify subtle fraud and abuse patterns;
- Fluent in Greek language and English at business level;
- Good communication skills and ability to effectively deliver feedback;
- Ability to perform well under tight deadlines within a dynamic environment;
- Very good command of Microsoft office tools;
- Strong logical reasoning skills with an analytical approach;
- Demonstrated decision-making and problem solving skills.
What we offer:
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like a regular bonus, healthcare support, a stake in our success through our ShareSave scheme, great development opportunities, wellbeing support, and so much more. And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
#risk #betting #Entain
