Vacancy Type:
23 (Entain)

We have an exciting opportunity for an People Relations Specialist to join our growing team in Stratford. It is the perfect role for someone looking to grow their ER knowledge within a fast paced and complex environment. This role is the perfect springboard to other HR opportunities within our business.

The team provides vital support to the 20,000 strong retail estate, offering advice and guidance on all employee relation queries.

Key responsibilities will include:

  • Managing all medium and high risk ER cases to resolution. This will include drafting all correspondence relating to the case, providing telephone advice throughout the process and, with the support of the Coordinator, completing all associated administration.
  • Delivering effective coaching and development to line managers resulting in a positive impact on business performance and preventing a re-occurrence of issues.
  • Ensuring the HR systems, case management tools and employee files are accurate, up to date and reflect advice given, action taken and that the paperwork has been sent in a timely manner eg invite, outcome, appeals.
  • Supporting ER Coordinators, and the wider HR team, with all escalated matters to help determine the best course of action, ensuring that high-risk cases are quickly identified and escalated to the Senior ER Advisor.
  • Addressing issues of line manager non-compliance in relation to HR policy, process, procedure and employment law.
  • Managing long-term absence cases including the preparation and production of MI reports and making meaningful interventions to ensure all cases are dealt with in a reasonable and timely manner.
  • Preparation and presentation of monthly reports on volumes, trends. Identifying opportunities, and putting forward recommendations, for continuous improvement eg to existing policies, processes, procedures and line manager training.
  • Identifying skills/knowledge gaps and support in the delivery of interventions, such as workshops and coaching

What you will need for this role

  • Experience of working in a high volume ER or HR Advisory role.
  • Up to date employment law and best practice HR knowledge.
  • Ability to understand, interpret HR policies, processes and procedures and use these to advise line managers when dealing with complex ER cases.
  • Clear, articulate and concise communication skills - both verbal and written.
  • Good listening skills and questioning techniques.
  • Experienced in delivering coaching, training and development interventions to raise Line manager capability.
  • Competent use of working with a case management system.
  • Experience of working within a customer focused function within a large, retail based, company.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.