Salary:
competitive
Sofia
Vacancy Type:
Permanent
Brand:
03 (Bwin)

As a Trading Control Operator, you will work within the trading department, liasing and offering support to all teams across the trading department. If you love sport, then this is the role for you! 

Reporting to the Trading Support Manager you will be part the trading support team, who are responsible for offering around the clock support to all trading teams across the globe including our offices in London, Australia, Gibraltar, Sofia, Italy, India and the Philippines. 

 

Through our tech we’re leading digital entertainment into bold new directions and it’s our brilliant people that are making

 

What you will do  

  • Own issues on behalf of the Trading department. Ensuring issues are raised to the appropriate technical team;
  • Carry out initial investigation to ensure the correct Trading process was followed;
  • Ensuring the Head of Trading Control is aware of all key issues and major incidents
  • Communicating issues, workarounds and downtime's to all relevant stakeholders and managing their expectations accordingly;
  • Determine and document the impact and scale of all incidents raised
  • Recognising patterns within known issues and suggesting solutions to help drive improvement across the trading floor;
  • Providing concise summaries of errors to Heads of relevant Trading teams for performance management purposes;
  • Undertaking Quality Assurance to ensure that we are offering an optimal service to our customers;
  • Reporting any QA issues to the relevant team to ensure speedy resolution;
  • Raising any long-term issues affecting QA to the appropriate development/support team;
 

Who you are 

  • Solid ability in escalating issues in a concise and quick manner.
  • Strong communication skills (Verbal, written and presentation) 
  • Ability to summarise complex data in a succinct and easy to understand manner
  • Highly motivated and organised
  • Ability to undertake complex tasks quickly and thoroughly

What We Offer

 

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like a regular bonus, healthcare support, a stake in our success through our ShareSave scheme, great development opportunities, wellbeing support, and so much more. And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. 

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. 

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together. 

 

#sports #trading #trader  

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.