As Customer Service Associate Casino with English language, you will be taking care of customers' enquiries via chat, email and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met. You will work on resolving customer queries, making sure our customers enjoy an amazing entertainment experience, every day.
Reporting to Customer Services Team lead, you will be part of CS Team who are responsible for maintaining in depth knowledge about our products whist providing high level customer care to our clients.
What you will do:
• Taking care of customers' enquiries via chat, email and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met;
• Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management;
• Escalates suspicious customer activities – to the CS Management and Compliance Department;
• Maintain in depth knowledge about products and Standard Operating Procedures.
Who you are:
• Fluency in English language
• The ability to perform well in a challenging environment;
• Strong analytical skills;
• Basic knowledge of Windows OS and MS Office applications; good typing skills;
• Availability and willingness to work on flexible shifts.
What we offer:
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like a regular bonus, healthcare support, a stake in our success through our ShareSave scheme, great development opportunities, wellbeing support, and so much more. And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Keywords: #customerservice #customersupport #softskills #problemsolving
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
