Vacancy Type:
23 (Entain)

As an EUS Support Engineer you will be responsible for operating, maintaining and supporting the IT workplace for all internal customers including the desktop and associated infrastructure at their local site/s and for remote employees.

Reporting into the Team Lead EUS Location / Head of EUS Support Services, you will be part of the EUS Support Services team working across all sites; GIB, VIE, HYD, SOF, UK, MT, PH.

What you will do

Primary Responsibilities:

  • Provide site specific and remote IT service support focussing on the IT workplace and associated infrastructure
  • Prioritisation of VIP support and associated requests
  • Prioritisation of support for business critical departments and associated requests
  • Monitor and report on the progress of local and global IT projects
  • Asset management for Desktop, Laptop and other Mobile devices
  • Software license management for supported applications
  • Procurement of locally required hardware and software
  • Documentation and Knowledge Base articles creation for procedural and troubleshooting
  • Implement and Support global projects
  • Interaction with internal customers, external service providers, internal IT teams and business departments.

Occasional Responsibilities:

  • Ensure that IT infrastructure systems, processes and procedures are compliant with applicable regulations
  • Effective provisioning, management and maintenance of the EUS core infrastructure, systems and technologies including: Active Directory, Email, SCCM, Telephony and Video Conferencing
  • Assist the required teams with initiation and planning phases of new technologies and requirements including the definition of needs, benefits and technical strategy
  • If required be part of 24x7 on call rota

Who you are


  • Strong IT service support experience in a large corporate environment
  • Minimum 2 years of relevant support experience
  • Technical background; with MCP or equivalent provable experience in the following areas:
  • Microsoft products, including Active Directory, Teams, O365 and SCCM
  • Cloud services, O365, Azure
  • Windows OS, MAC OSX and Applications
  • Desktop Deployment, application packaging and deployment
  • Networking technologies, LAN, TCPIP, DNS etc.
  • Driven, robust, self-motivated, delivery focused and able to withstand 24/7 pressure, and to challenge and be challenged
  • Understanding of  OS X Server, Open Directory and Mac administration in a corporate environment
  • Working knowledge of VoIP and H323
  • Experience with mobile technologies
  • Good working knowledge of virtualisation technologies and management


  • ITIL certification, ideally with a service desk, incident and problem management focus
  • Experience and knowledge of Lean methodologies and practices
  • ACTC or ACSP accreditation

What we offer

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. 

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

#ITSupportEngineer #SupportEngineer #SupportEngineeringJobs #SupportEngineeringCareers#SupportEngineerFTC

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.