As an EUS Support Engineer you will be responsible for operating, maintaining and supporting the IT workplace for all internal customers including the desktop and associated infrastructure at their local site/s and for remote employees.
Reporting into the Team Lead EUS Location / Head of EUS Support Services, you will be part of the EUS Support Services team working across all sites; GIB, VIE, HYD, SOF, UK, MT, PH.
What you will do
Primary Responsibilities:
- Provide site specific and remote IT service support focussing on the IT workplace and associated infrastructure
- Prioritisation of VIP support and associated requests
- Prioritisation of support for business critical departments and associated requests
- Monitor and report on the progress of local and global IT projects
- Asset management for Desktop, Laptop and other Mobile devices
- Software license management for supported applications
- Procurement of locally required hardware and software
- Documentation and Knowledge Base articles creation for procedural and troubleshooting
- Implement and Support global projects
- Interaction with internal customers, external service providers, internal IT teams and business departments.
Occasional Responsibilities:
- Ensure that IT infrastructure systems, processes and procedures are compliant with applicable regulations
- Effective provisioning, management and maintenance of the EUS core infrastructure, systems and technologies including: Active Directory, Email, SCCM, Telephony and Video Conferencing
- Assist the required teams with initiation and planning phases of new technologies and requirements including the definition of needs, benefits and technical strategy
- If required be part of 24x7 on call rota
Who you are
Essential
- Strong IT service support experience in a large corporate environment
- Minimum 2 years of relevant support experience
- Technical background; with MCP or equivalent provable experience in the following areas:
- Microsoft products, including Active Directory, Teams, O365 and SCCM
- Cloud services, O365, Azure
- Windows OS, MAC OSX and Applications
- Desktop Deployment, application packaging and deployment
- Networking technologies, LAN, TCPIP, DNS etc.
- Driven, robust, self-motivated, delivery focused and able to withstand 24/7 pressure, and to challenge and be challenged
- Understanding of OS X Server, Open Directory and Mac administration in a corporate environment
- Working knowledge of VoIP and H323
- Experience with mobile technologies
- Good working knowledge of virtualisation technologies and management
Desired
- ITIL certification, ideally with a service desk, incident and problem management focus
- Experience and knowledge of Lean methodologies and practices
- ACTC or ACSP accreditation
What we offer
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
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