Manila
Vacancy Type:
Permanent
Brand:
23 (Entain)
 
Design and deliver various trainings, across the Group’s Operation teams, in order to ensure team performance and meeting service group objectives.  Serve as a source of knowledge and a mentor to the employees in the location. Support trainees and their teams extensively throughout the training and provide the necessary guidance in the post-training period.
 
What you'll be doing:

• Create, constantly update, improve and deliver high quality Induction trainings for various CS Operations teams’ new hires, according to the business needs and current products and services the company is offering

• Support Operations or carry out training needs analysis of employees within CS teams and identify and deliver development solutions and refresher trainings

• Coach and mentor CS agents in increasing personal performance and provide management team with recommendations on further competency development interventions needed

• Design and deliver trainings for the entire group products and service portfolio including programs for B2G, B2B, B2C, CS teams or trainers in other locations.
 
Knowledge/Qualifications:
 
Essential:
  • Genuine passion for learning
  • Enjoys speaking to an audience
  • Perfect level of English
  • Experience in Customer Service, min 6 months
  • Profound knowledge of products, tools and Customer Service processes
  • Good command of Microsoft office suite
Desired:
  • Coaching
  • Experience in the online gaming industry is an asset
 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.