Manila
Vacancy Type:
Permanent
Brand:
23 (Entain)
Purpose of Role

This is a full-time permanent role for someone who will be working as part of a team in our fast-paced HR Shared 
Service Centre and working with the wider HR function you will effectively support the business and our employees 
through the timely and consistent completion of quality 1st line transactional HR activity. You will provide a 
professional, high quality HR service to employees and managers across the employee life cycle; providing advice and 
guidance over the telephone or via the HR case management system.

Key Responsibilities
▪ Onboarding new staff and creating contracts for new starters
▪ Triage and deal effectively with 1st line queries via phone or using the case management system
▪ Manage cases with an end-to-end mindset
▪ Promote HR self-help tools to the business and coach employees to use these tools effectively in order to 
improve our service
▪ In line with the Quality Framework understand the needs of customers and continuously seek to 
improve customer service and resolve queries in the first instance where applicable
▪ Using workflows and process maps to complete all allocated requests
▪ Prioritizing work activity to deliver Service Level Agreements
• Contribute towards the HR strategy by identifying means of improving performance. Assist in reviewing 
business processes as necessary
• Handling pays related queries and processing pay changes relating to employee's ensure employees are 
paid accurately and on time
• Working closely with Payroll, Compliance and Pensions

Specialist skills and experience
Competences:
• Ability to work in a fast-paced environment where priorities and focus are ever changing
• Ability to work with high volume while maintaining high quality
• Ability to deal with ambiguity
• Any other tasks deemed necessary within the role as instructed by the Leadership team

Desirable Knowledge:
▪ Good understanding of employment legislation, its application and best practice
▪ A broad understanding of the HR employee lifecycle
▪ Customer Service
▪ Call Centre
▪ CIPD

Skills:
▪ Strong communication and written skills
▪ Proficiency with MS Office (Word, Excel, PowerPoint)
▪ Experience of Oracle HR and Payroll systems (desirable)

Desirable Experience:
▪ Experience of working in a HR operations or HR Shared Services role
▪ Administrative background
▪ Experience of workflow and case management systems
▪ Dealing with complex queries and cases and providing resolutions / advice within SLAs

This is great opportunity for anyone looking to get in to / grow within an extremely successful HR department. We offer competitive growth and development opportunities in a ever changing business.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.