Manila
Vacancy Type:
Permanent
17 Jun 2024
Brand:
23 (Entain)
Purpose of Role

This role involves working with the other Chatbot Technicians to produce and populate chatbot flows and journeys for our external customers. Duties can include proof-reading, rewriting, researching and designing content as well as managing the population of the content into the chatbot systems.

Key Responsibilities: 

Work with the rest of the chatbot team to produce chatbot flows;
Maintaining and teaching the bot daily;
Update and maintain previously drafted material to make it relevant;
Apply and maintain consistency with content standards;
Collaborate with Customer Operations, Product Management, Legal, Risk and Marketing departments;
Perform regular audits of chatbot content, flows and transcripts to ensure adherence to current practices and regulations.

Specialist Skills and Experience

Essential: 
Bachelor’s degree or equivalent related work experience;
Experience with Entain labels and products;
Proven information management experience;
Excellent written English skills;
Attention to detail;
Knowledge of a Customer Service environment and the needs of agents and customers;
Proven ability to work in a fast paced, continuously evolving, environment.

Desirable
Any other languages are a plus;
Previous experience in online gaming
Experience with software designing/manipulating/programming;
Keen interest in AI software and technology.

Competencies / Behaviours

The successful candidate will thrive in a dynamic, ever evolving marketplace and should possess a passion and flair for content editing and production. Strong English language skills, experience with content management systems and a keen attention to detail are also necessary skills for this role. We are not necessarily looking for someone with experience of this exact role - training will be provided.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.