Sofia
Vacancy Type:
Permanent
Brand:
23 (Entain)

Purpose of role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

The Fraud Investigation Specialist is responsible for conducting comprehensive investigations into suspected fraudulent activities within the organization. This role involves analyzing financial and operational data, investigating customer's profiles, and collaborating with internal teams to identify, prevent, and mitigate instances of fraud. The Fraud Investigation Specialist plays a crucial role in protecting the organization's assets, reputation, and financial integrity.

Key responsibilities

 

         Conducting Fraud Risk Assessments: Evaluate and assess potential fraud risks within the organization by analyzing existing processes, controls, and vulnerabilities.

         Identify areas that may be prone to fraudulent activities and develop strategies to mitigate the risks.

         Gather and analyze financial and operational data, identifying patterns, anomalies, and potentially fraudulent activities.

         Collaborate with Senior Fraud Investigation Specialist and Risk Team leader to ensure proper coordination and effective resolution of fraud cases.

         Maintain documentation of investigative findings, including detailed reports, evidence, and recommendations for management action.

         Conduct regular monitoring of fraud-related metrics and key performance indicators (KPIs) to identify emerging risks and patterns. Provide timely insights and recommendations to Senior management based on the analysis.

         Identify vulnerabilities and weaknesses in internal controls and develop strategies to prevent and detect fraud.

         Stay updated on emerging trends, techniques, and regulations related to fraud detection and prevention.

         Assist in the development and implementation of fraud prevention programs, policies, and procedures.

         Investigate and resolve unauthorized access claims.

 

 

Specialist skills and experience

         Experience in the Risk division (6 months+) or in Customer Service (1 year+);

         Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge;

         Ability to identify subtle fraud and abuse patterns;

         Sound and demonstrable experience with fraud analysis and investigations;

         Fluent in English language at business level;

         Command of another language is a plus;

         Good communication skills and ability to effectively deliver feedback;

         Self-motivation;

         Ability to perform well under tight deadlines within a dynamic environment;

         Very good command of Microsoft office tools;

         Proven aptitude to work in a team, as well as guide and influence others;

         Strong logical reasoning skills with an analytical approach;

         Demonstrated decision-making and problem solving skills.

         Ability to work from home for a while

         Shifts: Morning and Afternoon shifts

 

Competencies / behaviours

Leaders and Managers - Leadership Behaviour Framework:

        Agile Thinker

        Influential

        Drives Results

        Self-Aware

For Non-Managers: Behaviour Framework

        Achievement Drive

        Works With others

Remember our Pillars – what do we want the candidate to do? How do we write - simply, straightforward, open and honest. Remember to write inclusively!

 

Diversity and equal opportunities:

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.


About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.