Dependent on experience + very competitive Bonus + Benefits
Vacancy Type:
Fixed Term Contract
30 May 2024
23 (Entain)

As a People Services Senior Coordinator you will be responsible for collaborating within our dynamic People Services and Operations team and engaging with the broader HR function, your role will involve adeptly assisting the business and our employees by ensuring the prompt and accurate execution of first-line transactional People tasks.

Reporting to the Global People Operations Manager, your responsibilities will encompass delivering first-line query support and top-tier people service to both employees and managers throughout the entire employee life cycle. This involves offering expert advice and guidance through various channels, including live chat, telephone, and our People Hub, case management system.

Are you looking for an opportunity to add real value to a team?

What you will do

  • Execute and resolve first-line People queries and requests from Entain colleagues and wider People Team globally via multiple channels (Live Chat, telephone, or the case management system).
  • Maintain accurate and up-to-date case records to ensure compliance and transparency.
  • Actively participate in identifying opportunities for process improvements within the People Services and Operations team.
  • On- and Offboarding of employees.
  • Issuing side letters, amendments and any further documents in regard to the employee life cycle.
  • Participation in the gathering and preparation of the monthly payroll input. 
  • Fully responsible for data accuracy of employee data in the HR Management System (HRMS) and any other filing systems as required.
  • Able to advise and answer inquiries from managers and employees in the area of labor law, T&A law and payroll/tax law (basic level).

Who you are

  • Do you have advanced knowledge of Bulgarian labour law? 
  • Do you have basic Payroll experience? 
  • Do you have good use of Microsoft Office Suite e.g. Excel, MS Word, PowerPoint?
  • Are you fluent in Bulgarian and with very good English?
  • Do you have experience and understanding of Employee Relations and HR policies and processes?
  • Do you have excellent communication and interpersonal skills?
  • Are you highly organized with a high level of accuracy?
  • Flexible and able to adapt to continually reprioritize as necessary
  • Do you have generalist HR experience?
  • Are you knowledgeable on the implications of the Data Protection Act and Electronic Communications Act?
  • Do you have project experience?
  • Do you have experience with HR-Software?
  • Have you completed a college or university degree or have equivalent work experience?
  • Do you have demonstrable experience of working in a HR Operations/HR Shared Services, dealing with simple to complex queries and requests, providing resolution within service level expectations?
Do you have experience in implementing simple to moderate continuous improvement initiatives?
WWhat we offer

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Bulgaria, you can expect to receive great benefits like:

  • Group Bonus plan
  • Share Save scheme
  • Personal Medical Insurance
  • Food Vouchers for 120 BGN per month
  • Dental Allowance (Up to 200 BGN per year, 100 BGN during probation)
  • 25 days of annual leave
  • Self -development and learning leave (2 additional days)
  • Volunteering (2 additional days)
  • Additional It's Your Game Day off to use in December or January
  • Multi-Sport Card (Self Contribution)
  • Free subscription to wellbeing app Unmind
  • Christmas bonus of 400 BGN
  • 60 BGN Monthly for transport costs
  • 30 BGN Monthly to support with utilities
  • Life Insurance

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

#peopleservicescoordinator #hrcoordinator


About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.