Dependent on experience + very competitive Bonus + Benefits
Gibraltar, Stratford, Nottingham
Vacancy Type:
Fixed Term Contract
23 (Entain)

As a People Projects and Change Manager (Service Now), We are seeking a highly motivated and organised individual to join our team, for our Service Now projects in the People function. In this role, you will assist in the co-ordination, planning, execution, and monitoring of various projects, working closely with senior project and programme manager(s) to ensure that projects are completed on time, within scope, and within budget.

Reporting to the Programme Lead, you will be part of Our People Programmes & Analytics team strive to create and deliver a seamless and positive people experience across the entire employee lifecycle. Our aim is to have solid foundations for our HR practices, develop efficient and simple people processes and systems, and ensure compliance against global legal and regulatory standards.

We are looking for someone who has experience in deploying technology, process and people-related change to a global audience. You will have experience working in a project environment and be passionate about learning and delivering high quality work. You’ll be working alongside an organisational cross-functional team to ensure we’re applying the best project management methodologies and principles to enable the best work to be delivered on time and within budget.

What you will do

  • You will need provide evidence on Service Now experience
  • Assist in project planning, including developing project initiation documents, defining project scope, goals, and deliverables.
  • Create and maintain project plans.
  • Coordinate project resources and stakeholders, including team members, vendors, and clients.
  • Track project progress and report on key metrics to senior management.
  • Identify and resolve project issues and risks in a timely manner.
  • Assist in the preparation of project documentation, including status reports, RAID logs, meeting minutes and presentations.
  • Ensure that the project team is well informed through facilitating meetings and/or sharing updates via agreed channels (e.g. Teams or email)
  • Support the Project Manager to develop communication plans, business adoption or training programs.
  • Working with the internal comms team to develop project-related communications.
  • Continuously seek opportunities for process improvement and efficiency within the project management function.
  • Addressing issues and obstacles that arise during the implementation process, finding creative solutions to keep the project moving forward.

Who you are

  • Experience in delivering Service Now projects 
  • Generalist HR background
  • Strong organisational and time management skills.
  • Strong proficiency in both verbal and written English and editing skills. Ability to tailor messages to audiences of different levels.
  • Technology savvy, self-starter with a passion for project work, leading and driving initiatives.
  • Excellent communication and interpersonal abilities.
  • Confidence to engage with senior stakeholders and present to large audiences
  • Ability to work independently and effectively in a team environment.
  • Attention to detail and ability to prioritise tasks.
  • Previous experience in project or change management is a plus.
  • Ability to work in a fast-paced changing environment.
  • Strong Proficiency with MS Office 365, (Teams, PowerPoint, Word, Excel, SharePoint) experience with document formatting and file management

What we offer

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in either Gibraltar, London or Nottingham, you can expect to receive great benefits like:

  • Private medical insurance – Single / Family cover 
  • Pension scheme – Defined contribution with company matching up to 6% 
  • Life assurance – 4x Annual Salary 
  • Income protection
  • Annual holiday – 25 days, plus local public holidays
  • Additional ‘It’s Your Game’ day off
  • Entain & Enhance days – 2 paid days off to focus on your professional or personal development 
  • Hybrid working – 2+ days in the office (UK) 4 days in the office (GIB)
  • Free eye test 
  • Cycle to work scheme 
  • Sharesave scheme 
  • Workplace saving scheme 
  • Free mortgage advice 
  • Free financial wellbeing checkup 
  • Paid subscription to the mental wellbeing app 
  • Home office setup expenses 
  • Amazing Christmas and Summer parties 
  • Employee assistance program that includes access to counselling sessions, financial wellbeing, legal information and help with relationship and family advice. 



And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  


Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.


Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology.


But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.


#poepleprojectmanager #changemanager #hrprojectmanager #oracle




About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.