About The Role
Bring your customer-first attitude to Bwin, apart of Entain Group as a Customer Service representative. The sheer pace andpower of the live events and entertainment you’ll be part of has to beexperienced to be believed. Play a vital role at the world’s largest sportsbetting and gaming company. You’ll be in the thick of the action, making sureour customers enjoy an amazing entertainment experience, every day. For thegood of entertainment.
Are you looking for a great opportunity todevelop your skills? Are you a flexible, driven and solution-oriented personwith an open mindset? Are you a real people’s person with amazing customerservice skills?
Seize the opportunity and find out more about us!
We’re looking for real team players to be apart of Entain and provide professional support to our customers.
What you'll be doing:
· Handling customerinquiries via chat/e-mail/phone; including but not limited to product related(Sports, Casino, Poker) as well as cashier related matters
· Assessing individualissues and taking appropriate action to ensure customer needs are met
· Working incoordination with other teams based at different locations that share similarobjectives
· Escalating systemanomalies and general issues faced by customers to the relevant party
· Understanding StandardOperating Procedures and delivering service / quality standards to agreed level
What we need from you:
· Willingness andflexibility to work in the shifts
· German language C1level
· English languageskills to a business standard
· Excellent written andverbal skills as well as high interpersonal skill level
· Calm manner and ableto work under pressure and be confident in answering a wide range of customer enquiries
· Ability to performwell in a multi-task/cultural and ever-changing dynamic environment
· A flexible, creativeand driven personality
· General computerknowledge (MS Office, Internet)
· Interest in Sports,Casino and Poker products would be a benefit, relevant training will beprovided
What we offer:
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like a regular bonus, healthcare support, a stake in our success through our ShareSave scheme, great development opportunities, wellbeing support, and so much more. And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.