Vacancy Type:
03 (Bwin)

We are looking for a German speaking Account Relationship Manager (ARM Account Manager) to join our team in Gzira, Malta. In the role you will be responsible for building a personal relationship with selected customers identified as high value and high-potential clients.

The aim is that you (the ARM Account Manager), will become the main point of contact between the company and the customer. By communicating via telephone, emails and live chats, the customer should feel comfortable discussing any issue with you, including (but not limited to) responsible gaming, bonuses, revenue and source of funds.

What you will do 

  • Build and maintain relationships with allocated players 
  • Ensure regulatory requests can be completed when required
  • Partake in the strategic ambition of the account management team to drive growth and revenue to ultimately build loyalty to the brand
  • Conduct all responsible gambling and AML interactions with account customers where possible
  • Identify potential new account customers via daily business analysis and reporting
  • Handle/resolve customer issues /dispute resolutions ensuring the customer feels valued
  • Work as an integral part of the account management team to influence player activity with a view to maximise retention
  • Ensure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teams
  • Coordinating with the hospitality manager for the organisation of events and to optimise the hospitality experience – attend these events with your customers

Who you are 

  • Fluent in German and English
  • Ideally you will have previous experience in an account management role (minimum 1 year), however we would also consider those with a couple of years customer service experience in a corporate environment.
  • Industry experience would be preferred.
    • Proven track record of outstanding safer gambling relationship management
    • You will have a high interest and good all- round knowledge of licensed online gaming in both sports and casino
  • Outstanding personal relationship management skills.
  • Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions.
  • The role will involve working shifts (9am – 6pm / 11am – 8pm) and weekend work (minimum of one weekend a month). 

What we offer

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our Malta, you can expect to receive great benefits like:

  • Competitive salaries
  • Company bonus scheme
  • Hybrid working – 2 days in the office
  • Room to grow and develop throughout the business!

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. 

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.

#ARMaccountmanager #accountmanager #accountrelationshipmanager #Hybrid #Gambling


About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.