Salary:
856,80€/VBM + 9,60€/dia SA + pacote de benefícios
Lisbon
Vacancy Type:
Fixed Term Contract
Brand:
03 (Bwin)
We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go.

We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Interact with customers to provide them with information to address inquiries. Deal with and help resolve any
customer complaints. Implement proactive measures to ensure Players' satisfaction.
Key responsibilities

 
Key Responsibilities
• Clarifies any doubts/issues related with company’s service and products (sports betting and casino products) and clients accounts, through support channels;
• Forwards identified issues that deserve to be reviewed by other areas (compliance, finance, product);
• Approaches site visitors proactively, demonstrating readiness to clarify any questions about their visit;
• Identifies suspicious behaviors on customers activities;
• Supports on identification of site issues and reports them to the technical team;
• Identifies improvement opportunities in company’s service and products;
• Collects and conveys customer feedback and suggestions.
• The Middle Junior Agent coaches and mentors the new/junior agents;
• The Floor Walker Agent (Senior Agent) coaches and mentors the new/junior agents, is responsible/specialist in specific tasks, and assumes the role of team leader when there is none. He is the one who will help other colleagues in real time during a shift not covered by Team Leader or manager.
 
Specialist skills & experience
Essentail:
• Previous work experience in Customer Support activities
• English proficiency (Level B2)
• Strong knowledge of Sports (Football, Tennis, Basketball…)
• MS Office proficiency
• Team Player

Disered:

• Strong knowledge of iGaming
 
Competencies/behaviours
Desired:
• Proactivity
• Customer orientation
• Critical thinking
• Resilience
• Complex problem solving
• Teamwork
• Attention to detail
• Communication

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.