Salary:
Dependent on experience + very competitive Bonus + Benefits
Manila, India, United Kingdom
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role
Job Title: Product Owner - Service now HR
Reporting to: Head of Global People Services/Director People Operations
Location: UK based, offices are close to Nottingham or London - Hybrid working with visits to the hubs
Permanent vacancy 
Purpose of the role & Responsibilities:

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Our newly formed Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Our aim will be to develop efficient and simple people processes, systems, and maximise our technology.

Role Purpose

An expert in all things self-resolution and user centred design in a HR environment;  with an excellent level of knowledge from both a customer and operational perspective, combined with a strong understanding of technology needed to deliver the data-led self-resolution channel strategy and roadmap to deliver a seamless and intuitive user experience for HR related queries.

As the Senior Product Manager you will be responsible for leading the vision identifying and prioritising improvements across the group’s full suite of digital products which ultimately drives retention through improved products, services and customer journeys.

Key Responsibilities

The successful candidate must have a passion for delivering the best possible product to our end users, understanding HR and system processes, an eye for detail and an ability to communicate solutions and schedules clearly. Personal accountability for delivering the desired business outcomes within their area would be an expectation within the role that should be embraced by the successful candidate.

  • Passion for front end HR services as a product and service; specifically mobile / web product features, UX/UI, content development and innovation, Oracle and related modules and service now preferable
  • Close understanding of customer’s needs across the whole HR experience
  • Ensure Programme and Technology management (and other relevant stakeholders) are kept well informed of the status of delivery and benefits realization 
  • Work with stakeholders to understand business drivers, help develop product strategy and contribute to the production of an overall product delivery roadmap that aims to deliver on the key business strategy and goals
  • Develop business cases to demonstrate the benefits of the roadmap and measure subsequent level of success through predetermined KPIs
  • Research, define, recommend and implement digital specific innovation across the HR user experience 
  • Seeking input from external and internal stakeholders and keeping abreast of industry and sector best practice
  • Keen ability to translate business needs into high level stories/requirements for new to market features & drive incremental delivery of these features in conjunction with the wider delivery teams
  • Regular Interaction with key business areas in HR
Skills and Experience required:
  • Experience in defining business requirements in the context of self service channels ideally in HR or business services environment
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Ability to work under pressure and to tight deadlines.
  • Strong relationship building skills
  • Knowledge and experience of working with Scrum agile delivery methods
  • Experience of working with UI/UX teams to produce high quality artifacts as part of the product delivery process
  • Must possess an understanding of HR and general services that are provided to our users, and their needs, wants and expectationsPrevious experience in global roll out preferred

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.