WHO ARE WE
We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players and ourselves.
It’s a safe bet that the next chapter of the Entain story is going to be epic on a truly global scale. Want to know more? Click here for a short video.
WHAT'S IN IT FOR YOU
We offer a competitive industry salary plus a generous annual company bonus. Other benefits include 25 days annual leave, pension scheme (matched up to 6%), private healthcare, a free subscription to the wellbeing app Unmind, our share save scheme and a great selection of professional development and in house training tools for you to use.
That's not all, you will also have access to our bespoke benefits platform that allows you to choose the benefits that are most important to you. Oh, and let’s not forget regular company social events, parties and team building activities!
Our UK offices are based in Stratford, London, Nottingham & Manchester and operate on a hybrid working model. (2+ days in the office)
WHAT YOU’LL DO
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Work closely with assigned brands and respective local teams to articulate the customer voice and ensure it is considered during business decision making.
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Manage the ‘customer insight to action to impact’ cycle (Active Listening | Outer Loop) for your assigned brand
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Work with CX Analysts and Data Insights Team to understand the single customer truth behind the data, identify root cause and translate customer insight into actionable insights
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Be the single point of contact for the communication of the actions required and taken to enhance CX and resolve systemic player issues within your assigned brand
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Strong analytical skills. Able to work with insight experts to model and agree the best opportunities for sustainable growth.
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Build tangible and repeatable success stories across all Entain’s markets
WHO YOU ARE
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A customer focused CX manager in a global digital-first B2C business with multiple brands, product verticals and customer segments.
- Native or similar level of German
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Deliver market differentiating customer journeys that build trust, loyalty and deliver KPIs.
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Strong analytical skills. Able to work with insight experts to model and agree the best opportunities for sustainable growth.
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Change programme team management in an ambitious organisation which is developing its customer-centric maturity
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Energetic and enthusiastic with drive and ambition. Able to work with colleagues internationally and open to regular travel to our regional team hubs.
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Effective Influencer working effectively with reporting and non-reporting colleagues
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Excellent understanding of CX metrics (e.g. NPS, CSAT, Ease)
Sound interesting? We think so!
To read the full job description - click the ROLE PROFILE – on the left-hand side
READY TO BE AN ENTAINER...
If you’re looking for an opportunity where you can add true value to a team, we want to hear from you, and you too could be part of our journey to be crowned the undisputed champion in the sports betting, gaming and interactive entertainment industry.
We’re well on our way to clinching that title – and we’re going to do it in a safe and responsible way and it’s the people behind the tech, and the sheer talent within our teams, who enable us to lead digital entertainment in these bold new directions. Which is why we want you in the team!
After you have applied, why not learn more about some of our colleagues here: https://www.entaincareers.com/en/entain-reals/
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