Salary:
Not specified
Sofia
Vacancy Type:
Permanent
Brand:
19 (PartyCasino)
About The Role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

 

As a Casino Analyst, you will be responsible for analyzing casino promotion mechanics and identifying potential casino game issues to help mitigate any negative effects that it might have on the network, working closely with other teams in the business and ensuring flawless, compliant, and as per all the relevant regulations case handling.

 

You will make sure that information is conveyed properly to the senior management and stakeholders as part of a continuous feedback loop.

Key responsibilities:

 

  • Analyse casino promotion mechanics to highlight potential for advantageous play.
  • Monitor active casino promotions for advantageous play
  • Contribute to the creation of commercial offers framework by providing analytical data to support decisions
  • Accurately document all actions taken on a case, to enable the patterns to be scaled and productionised.
  • Document findings and highlight them for all relevant casino stakeholders in the business
  • Review casino backend setups to highlight potential issues
  • Work with other teams in the business to mitigate the effect of casino advantage play
  • Determine compensation in cases where cheating has occurred
  • Delve deeply into the casino transaction histories to understand, replicate and to use the information to prevent future issues.
  • Highlight irregularities and anomalies in playing patterns
  • Cooperate with other Party brand teams, sharing knowledge and information to optimize bonus configuration and target groups.
  • Ensure that relevant information obtained within each review is shared with stakeholders across the business.
  • Analyse player behaviour, interpret facts from the evidence shown, draw conclusions based on the review, and communicate findings
  • Take appropriate measures on customer accounts according to internal process requirements and compliance procedures
  • Responding to and dealing with customer communication relating to the relevant cases.
  • Handle all tasks in line with all the relevant regulatory requirements

 

Special skills and experience:

 

Essential:

 

  • Knowledge of online casino game mechanics and the ability to identify patterns
  • Possess an in-depth knowledge and comprehension of casino gameplay and the different game variants and offerings
  • Experience of working efficiently in a high-volume work environment, whilst managing your workload in a timely and efficient manner
  • Excellent analytical skills
  • Strong interpersonal and organisational skills.
  • Proficient in the use of Microsoft Office

     

    Desired:

     

  • An understanding of different analysis tools
  • Sound and demonstrable experience conducting fraud analysis and investigations
  • An additional language would be an asset

 

Competences/ behaviours:

 

  • Self-Driven
  • Cooperative
  • Proactive

 

Diversity and equal opportunities:

 

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

 

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

 

Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.