Manila
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role
Purpose of Role
 

This role involves working with the Chatbot Analysts and other Chatbot Technicians to produce and populate chatbot flows and journeys for our external customers. Duties can include proof-reading, rewriting, researching and designing content as well as managing the population of the content into the chatbot systems, building and maintaining the logic and testing the implementation.


Key responsibilities

  • Work with the rest of the chatbot team to produce chatbot flows;
  • Maintaining and teaching the bot daily;
  • Update and maintain previously drafted material to make it relevant;
  • Apply and maintain consistency with content standards;
  • Collaborate with Customer Operations, Product Management, Legal, Risk and Marketing departments;
  • Perform regular audits of chatbot content, flows and transcripts to ensure adherence to current practices and regulations.
  • Building and testing the implementation of the bot into our systems


Specialist skills and experience

Essential:

  • Bachelor’s degree or equivalent related work experience;
  • Experience with software designing/manipulating/programing;
  • Keen interest in AI software and technology;
  • Excellent written English skills;
  • Attention to detail;
  • Knowledge of a Customer Service environment and the needs of agents and customers;
  • Proven ability to work in a fast paced, continuously evolving, environment.

     

    Desirable

  • Any other languages are a plus;
  • Previous experience in online gaming


Competencies / Behaviours

The successful candidate will thrive in a dynamic, ever evolving marketplace and should possess a passion and flair for technology. Strong English language skills, experience with content management systems and a keen attention to detail are also necessary skills for this role.

We are looking for someone with a naturally curious nature especially in the context of technology, and someone who enjoys experimenting, testing and discovering within software and systems.


About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.