London, Gibraltar, Vienna
Vacancy Type:
23 (Entain)
About The Role

We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together.

Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.
We are looking for a Senior Product Manager – Onboarding CX, who will join our team of empowered and passionate CX product managers. We are here to make a difference.

Product at Entain means a data-informed technology-powered inquisitive-minded passion. We love creating customer-centric end-to-end experiences where the customer is at the front and center of our attention. We balance quality with speed, and we thrive in challenging environments. That’s why we love e-gaming so much. A fast pace regulated business where good CX needs to be balanced with gaming regulations, we love a good challenge, and we excel at finding smart competitive solutions that are beneficial to both the customer and the business. We are looking to increase the strength of the team by adding a new Senior Product Manager to it. The role will be focused primarily on Onboarding journeys – looking after the new customer experiences and bringing their top game to optimise the performance of our conversion funnels. Could it be you?

What you'll be doing in a nutshell

  • Work with a passionate & empowered product team to create true impact
  • Report to the Head of Product and help them shape, bring to life, popularise and deliver against a sustainable and impactful product vision
  • Work with the business teams to identify business opportunities and to inform further the product vision
  • Own the product throughout all stages, from conception to delivery and KPI definition and analysis, focusing on delivering towards the agreed vision & objectives – a deep understanding of the product development cycle is a must
  • Work closely with UX, BA, delivery, analytics and other teams as needed, across all Entain units, departments and a range of product streams
  • Work closely with PMO, program and project managers to provide visibility on the status of our commitments
  • Prioritise a backlog of items based on business value, contribution towards our vision and size
  • Think strategically to define simple solutions, finding the right balance of quality & speed to market
  • Define product requirements and come up with innovative solutions to business problems
  • Manage multiple stakeholders, who often have very different priorities and challenges
  • Build long-lasting relationships of trust with the commercial and marketing parts of the business, extracting the best possible value of their unique knowledge in regards to our product ideas & ongoing changes
  • Be an advocate for user experience and a promoter of customer experience-driven design throughout the business
  • Analyse KPIs to measure the benefit of product changes and identify opportunities for further optimisation and growth
  • Be proactive in discovering insights through the various world-class analytics tools we’ve got in our kit, and always strive to turn insights into action

What we need from you

  • Minimum 3 years experience in a product management role
  • Experience in successfully delivering projects in a digital technology business
  • Excellent level of data literacy as a consumer
  • Experience using data to inform decision making and to support business growth
  • Passionate about Product, Technology and E-commerce
  • Excellent communication skills, with the ability to effectively adapt approaches as needed
  • Ability to present ideas and recommendations clearly in verbal, written and presentation formats
  • Ability to work in a fast-paced environment and juggle multiple projects simultaneously
  • Ability to support business cases creation, detailed functional specifications and wire frames, with an excellent track record of developing, launching, and marketing online products
  • A broad and comprehensive technical/product development processes & concepts understanding
  • Proven ability to work effectively with international, cross-functional teams
  • Proven track record in requirements engineering - good analytical, modelling and writing skills

What we can offer you:

  • Culture – We were once a startup and still have that growth mindset (despite our size). Our industry is renowned for the speed it operates at, and the incredible pace of innovation. Our values include winning together, being bold, exciting customers and driving innovation.
  • Development – Both personal and professional development are important to us. Everyone gets 2 paid days to focus on development, along with subscriptions to learning resources like cross knowledge, linkedin learning and our own learning room. Monthly Empower talks from inspirational leaders from outside the industry.
  • Wellbeing – Our employee assistance program offers free advice on everything from work advice, relationship advice, legal information, and financial advice. Everyone gets a free subscription to the unmind (mental wellbeing) app. Counselling session are available through EAP. We have a monthly schedule of wellbeing sessions and talks with each office having wellbeing champions and coordinators.
  • Flexible benefits package - Annual bonus, employee share scheme, private medical, life assurance, income protection, matching pension contributions, enhanced vacation package, discounted gym membership, discounted retail venues with the ability to flex your benefits package to suit your needs
  • Offices - Newly refurbished offices, with chillout spaces and modern facilities
  • Social - Fantastic programme of free social activities, from our legendary summer parties and Friday night drinks, we've got you covered.
  • Sports - We're as passionate about sports as you are, if you can name a sport, we've probably got a company team.
  • Hybrid Working – We offer 1 day a week working from home
  • Summer Flexibility: Between 1st August and 2nd September, we are giving you 10% (the equivalent of half a day for a full time colleague) of your working hours back each week. This means, during this time, you can start work later or leave work early as long as you have agreed it with your manager in advance.

What the process looks like:

  • Apply and your CV will be reviewed by one of our Talent Acquisition Partners
  • Phone screening call with our Talent Acquisition Partner
  • 30 minute online assessment
  • 1st interview with the team manager
  • Short task to complete and present back at 2nd interview with Director and other stakeholders
  • Offer and Celebrations!

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.