Gibraltar
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 

The role of the KYC executive consists of applying and improving KYC ("Know Your Customer") processes and new procedures across all markets alongside the KYC team.

KYC processes include the on boarding of new customers and the verification of their details, to comply with regulatory requirements of differing jurisdictions  that we operate in.

 
This role you will be looking after all our Entain brands, and all jurisdiction excluding US
 
This role is based in Gibraltar.

 

The KYC Executive will be proficient in these different procedures and regulations, and their role will include:

  • Implementing, writing up new flows and procedures for new markets launched, whilst analysing, monitoring and maintaining the tools, systems and 3rd parties used in the existing and new markets.
  • Executing Proof Of Concepts for new products and investigating the effects and impact a new product would have on the verification rates/customer experience.
  • Providing data, reporting and identifying any shortfalls in the verification pass rates
  • Analysing the customer journey and experience whilst recommending changes or improvements
  • Handle any escalated verification complaints and associated resolution and reporting procedures (for example the handling of Under Age breaches and compliance reporting)
  • Support verification and risk teams through subject matter expertise, quality reviews and general help and support for any queries.
 
What we're looking for:
  • Previous experience with KYC
  • Industry experience is an advantage
  • Fraud experience

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.