£20,000 to £22,000, bonus, private medical and other great benefits
Vacancy Type:
23 (Entain)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

Are you ready to play a vital role at the world’s largest sports betting and gaming company? You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day.

We're looking for Customer Service Agents to join our busy senior team in Gibraltar! The role would include various shifts and you would have the option to choose from a 5 days on 2 days off, or a 4 days on 3 days off shift-pattern, to give a better work/home life balance.

We are only currently considering locally based people, whether that be in Spain or Gibraltar.

The salary for this role is £20,000 then increasing to £22,000 after our standard probation period of 4 months.

What you'll be doing:

  • You will be speaking to our customers via phone, email and live chat and ensuring first time resolution on their queries giving them a stress free/positive experience.
  • Improve and optimise customer value through maximising customer conversion and retention opportunities using company marketing initiatives and the ‘Sales through Service’ mentality.
  • Proactively raising any issues to ensure the customer receives a resolution to their query.
  • Complete training for product, service and regulatory requirements.
  • Proactively escalate any issues.
  • Maintain a Quality & Assurance score that as a minimum meets the department KPI for each period outlined in the annual objectives.

What we need from you:

  • Previous experience within a similar role Customer Service role (gaming industry experience would be an advantage).
  • Fluent in English – written and spoken.
  • Ability to work various shift patterns.
  • Confidence to interact with customers through a variety of communication methods. including voice and email with the ability to multi-task.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.