Vacancy Type:
16 (Ladbrokes)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

The Customer Due Diligence (CDD) Operations Department within Customer Services is responsible for conducting detailed investigations of UK Digital/Multi Channel and Retail customers to detect money laundering risks and potential vulnerable gamblers. These investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm.

The role is for an experienced MI & Analytics Analyst will support the team of data analysts to drive the analysis and documentation of reporting requirements and produce reports and ad-hoc task.

You will be responsible for the design, development, and deployment of Operational MI solutions working with the wider business from a data gathering/analysis perspective and providing support to the operations management team.

What you'll be doing:
  • Maintain the integrity of the MI Process with detailed review and data cleansing to ensure all data and reports are accurate, current, complete and consistent
  • Review processes, suggest and implement improvements and solutions
  • Provide general advice and analysis to internal business colleagues and develop overall business knowledge to facilitate this function
  • Ensure reports are completed within the specified requirements and the agreed SLAs and ensure the requestor understands any limitations
  • Prioritisation of regular and ad hoc reporting to satisfy external and internal customers
  • Provide cover for other members of the team when required
  • Design automated mechanisms to produce reports, minimising manual effort where possible
  • Work with the wider BI team to ensure reporting outputs are consistent with our other data services (Power BI Analytics & Data Extracts)
  • Conduct testing and troubleshooting
  • Develop and update appropriate supporting documentation
What we need from you:
  • Excellent written and verbal English.
  • Experience of handling sensitive, confidential customer information.
  • Thorough understanding of Safer Gambling and AML policy requirements.
  • Sound knowledge of Safer Gambling customer tools.
  • Proven track record in delivering high quality work in a fast-paced, challenging environment.
  • Experience of being a point of referral for complex escalations
  • Ability to perform under pressure and multi task responsibilities
  • Ability to manage all data and statistics records accordingly.
  • Knowledge of Power BI, and Excel
  • Excellent Analytical skills to compile, analyse and provide key insights
  • Strong commercial awareness and understanding of impacts on financial performance


  • Knowledge of Safer Gambling and AML regulations.
  • Evidence of sound judgement and analysis to identify potentially vulnerable customers.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.