Gibraltar, Nottingham, London, St Pauls
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

We are looking for a System Support Coordinator, This is a fluid role, working as an essential part of a small but ambitious team. Responsibilities will range from the administration of a handful of platforms and toolsets to looking after critical data integrations.

Responsibilities:

Across a range of systems such as MS SSAS and Google Platform:

  • Implement requests for access or route through the proper teams
  • Develop, document and monitor policies for our Google Platform properties (i.e. monitor cost and work with finance to resolve any billing issues)
  • Track issues to resolution across internal teams
  • Monitor data integrations SLAs into our Google Platform and liaise with external teams to coordinate data reloads
  • Communicate service level impacting events or downtime to users
  • Support the adoption of technology toolset and policies with the users by developing training documentation and training delivery

The ideal candidate will have a range of skills in technology and thrive in adapting to new challenges.

Essential

  • Experience of system administration and managing billing
  • Experience dealing with users and writing operational comms
  • Gaming industry experience
  • Understanding of the development lifecycle
  • Some experience of organizing software adoption and training
 Desired
  • Tech job experience i.e. testing mindset ideal
  • Cloud Platform experience
  • Some experience with data or databases
  • Scripting skills to automate configuration and deployment
 
 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.