Gibraltar
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Marketing Optimisation Specialist will be a key member of the Performance marketing team, responsible for optimising marketing activities, aimed at delivering top notch new player experiences across UK digital.

You will be supporting the Marketing Optimisation Manager with monitoring conversion funnels, identifying and trouble-shooting pain points within the new player journey, testing and rolling out improved and personalized experiences.

You will have an interest in marketing technology and best practices related to acquisition conversion and will work closely with many teams, including Performance Marketing, CRM, OPS, Brand, Developers and Creative teams to deliver best experiences across the group in line with our brand proposition.

 
Key Responsibiliies:

• Work closely with your manager and Marketing teams to understand each Brand’s strategy and help to identify experiments and initiatives that could have the biggest impact on improving acquisition.

• Be familiar with customer touch points and proposition design to understand which areas can be amended and improved to ensure customers have the best, most streamlined experience. 

• Own landing page and conversion reports to measure daily/monthly performance of the key sites and campaigns and progress over time.

• Highlight any issues found through reporting, escalate or take remedial action.

• Analyse the impact of changes implemented on site by our team with recommended follow up actions.

• Deliver actionable insight and analysis using Google Analytics, Cube, PowerBI to define break points or issues in customer journeys and customer behaviour. Identify gaps and opportunities in order to improve web conversion.

• Be accountable for the QA of acquisition journeys when launching new propositions and support trouble-shooting of existing offers. Partner with the QA team and oversee that content is on-brand, all signposting is present, users receive bonuses, tracking is implemented. 

• Support execution of AB testing initiatives aimed at improving conversion and early life performance metrics. Gather requirements for the tests, coordinate with the teams (marketing, creatives, developers, QA)

Take part in keeping the organization updated on optimisation plans, execution and outcome of our work and tests.

• Actively investigate known or suspected issues from outside sources, including voice of customer data, call centre feedback, bug reports, site outages, research and internal observations of customers’ behaviours.

 
Specialist skills and experience:

•   Previous experience in an acquisition or conversion related role, ideally in the online gaming

•   Experience managing high complexity tasks, ideally through a workflow management platform (e.g. JIRA, Wrike, Trello).

•  Strong organizational skills and experience of balancing multiple projects with multiple stakeholders at once

•   Good knowledge of Google Analytics is advantageous

•   Good IT skills including Microsoft Office (Excel, Word, Power Point and Outlook)

•   Confident in suggesting marketing improvements

•   Cross platform and device conversion testing experience (desktop, mobile, native apps)

•   Good understanding of user journeys, usability and UI/UX

• Must be fluent both written and spoken English and poses Excellent communications skills

• A proven record of managing successful testing initiatives is advantageous but not a prerequisite

 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.