Sofia, Vienna
Vacancy Type:
28 Feb 2023
03 (Bwin)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

The role in a nutshell:

This role is all about your contribution to the set-up, implementation, development and monitoring of responsible gaming and compliance policies. You will have a key function in satisfactory complaint settlement within our international Customer Service. Furthermore, you will provide expertise to other units within the Entain group on topics falling into the mentioned areas.

What you’ll be doing:

  • Handling and assessment of customer cases falling into responsible gaming field while contributing to the development of the operative framework 
  • Settlement and prevention of major complaints from customers  
  • Provide consulting and expertise to Customer Service and within the group on operative matters with legal, regulatory and compliance implications 
  • Contribute to internal and external audits  
  • Coordinate the teams contribution to relevant CS and company-wide projects

What we need from you: 

  • Interest and/or experience in Responsible Gaming, legal matters, mediation, risk management, anti-money laundering, compliance or other industry regulatory environment will be considered an asset
  • High level of English and German
  • Willingness to work in shifts
  • Good level in any other additional language will be considered a plus
  • Good team player
  • Analytical mind and high quality awareness 
  • Proactive, flexible and stress resistance personality 
  • Excellent communication, networking and conflict management skills  
  • Motivated personality able to cope with complexity


  • Customer service experience 
What we offer:
  • Competitive remuneration package
  • Vouchers and discounts are available
  • Currently a hybrid working module is in place
  • Multicultural team of very knowledgeable and supportive colleagues
  • Events, sports activities and pro-bono activities
  • A modern and dynamic working environment

Sounds interesting? 

Then join us!

We think everyone should work for a business that acknowledges you have experience and value and works to ensure your skills are nurtured and developed. Looking for an organisation where the value of high-quality BI and data driven decisions is truly valued – come and join us. For the good of entertainment. 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.