Manila, Hyderabad
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role
Purpose of role:
 

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Working alongside our newly formed Global People Operations team we strive to create and deliver a seamless and positive people experience across the entire employee lifecycle. Our aim will be to develop efficient and simple people processes, and systems, and maximize our use of technology.

We are seeking someone to join our team as an SME and Specialist in HR Content and Knowledge Management in a technology-enabled function via ServiceNow HR. You will create, consolidate, author, update and clean HR and people-related content and knowledge from across our global organization to ensure the Global People Services team and technology can deliver a human-centric, well-informed, and positive experience at work. 

We are looking for someone to challenge our assumptions and ways of working, rethink existing ways we’re sharing content and knowledge, and see every challenge as an opportunity for improvement. We’re looking for a customer-focused individual, who can look at the big picture from a service perspective, user experience and manage our services through metrics and data.

Key Responsibilities:

Main:

● Regularly review and update FAQ articles based on relevant information received and feedback from both internal and external users

● Design site and content templates and style guides with a focus on end-user experience

● Proactively seek qualitative user feedback and quantitative data, and utilize them to present and apply improvements
 
● Conduct research on best practices and recommend process and content improvement, including but not limited to templates, style guides, format, user interface, and the actual content
 
● Create new KB articles based on updates received from different stakeholders across the organization
 
● Regularly review and update KB articles based on relevant information received and feedback from both internal users
 
● Constantly coordinate with internal groups to ensure that correct and complete information is kept and shared with users, at the same time, recommend processes to internal groups based on the feedback received from users
 
● Design content templates and style guides with a focus on end-user usability and efficiency
 
● Proactively seek qualitative user feedback and quantitative data, and utilize them to present and apply improvements
 
● Conduct research on best practices and recommend process and content improvement, including but not limited to templates, style guides, format, user interface, and the actual content

Essential:

● 2+ years in a knowledge management specialist role or its equivalent

● 3+ years working in an HR environment

● Experience working with ServiceNow HRSD
 
● Thorough understanding of knowledge management framework and content development
 
● Excellent written and verbal English communication skills
 
● Worked both as an individual contributor and in a team setting
 
● Detail-oriented, highly organized, self-motivated, proactive, and able to plan and execute
 
● Obsessed with employee experience
 
● Displays integrity and a high ethical standard
 
● Ability to manage and influence different types of people across various groups

Desired:

● Knowledge of HTML or web design

● Additional languages are a plus: German, Bulgarian, Italian, Georgian, etc

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.