We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.
Working alongside our newly formed Global People Operations team we strive to create and deliver a seamless and positive people experience across the entire employee lifecycle. Our aim will be to develop efficient and simple people processes, and systems, and maximize our use of technology.
We are seeking someone to join our team as an SME and Specialist in HR Content and Knowledge Management in a technology-enabled function via ServiceNow HR. You will create, consolidate, author, update and clean HR and people-related content and knowledge from across our global organization to ensure the Global People Services team and technology can deliver a human-centric, well-informed, and positive experience at work.
We are looking for someone to challenge our assumptions and ways of working, rethink existing ways we’re sharing content and knowledge, and see every challenge as an opportunity for improvement. We’re looking for a customer-focused individual, who can look at the big picture from a service perspective, user experience and manage our services through metrics and data.
Key Responsibilities:
Main:
● Regularly review and update FAQ articles based on relevant information received and feedback from both internal and external users
● Design site and content templates and style guides with a focus on end-user experience
● Proactively seek qualitative user feedback and quantitative data, and utilize them to present and apply improvements
● Conduct research on best practices and recommend process and content improvement, including but not limited to templates, style guides, format, user interface, and the actual content
● Create new KB articles based on updates received from different stakeholders across the organization
● Regularly review and update KB articles based on relevant information received and feedback from both internal users
● Constantly coordinate with internal groups to ensure that correct and complete information is kept and shared with users, at the same time, recommend processes to internal groups based on the feedback received from users
● Design content templates and style guides with a focus on end-user usability and efficiency
● Proactively seek qualitative user feedback and quantitative data, and utilize them to present and apply improvements
● Conduct research on best practices and recommend process and content improvement, including but not limited to templates, style guides, format, user interface, and the actual content
Essential:
● 2+ years in a knowledge management specialist role or its equivalent
● 3+ years working in an HR environment
● Experience working with ServiceNow HRSD
● Thorough understanding of knowledge management framework and content development
● Excellent written and verbal English communication skills
● Worked both as an individual contributor and in a team setting
● Detail-oriented, highly organized, self-motivated, proactive, and able to plan and execute
● Obsessed with employee experience
● Displays integrity and a high ethical standard
● Ability to manage and influence different types of people across various groups
Desired:
● Knowledge of HTML or web design
● Additional languages are a plus: German, Bulgarian, Italian, Georgian, etc
