Title: People Content & Knowledge Management Specialist - PERM
Location: Manila
Salary: Dependent on experience + Competitive bonus
WHO ARE WE
We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players and for ourselves. It’s a safe bet that the next chapter of the Entain story is going to be epic on a truly global scale. Want to know more? Click here for a short video.
ABOUT THE ROLE
Working alongside our newly formed Global People Operations team we strive to create and deliver a seamless and positive people experience across the entire employee lifecycle. Our aim will be to develop efficient and simple people processes, and systems, and maximize our use of technology.
We are seeking someone to join our team as an SME and Specialist in HR Content and Knowledge Management in a technology-enabled function via ServiceNow HR. You will create, consolidate, author, update and clean HR and people-related content and knowledge from across our global organization to ensure the Global People Services team and technology can deliver a human-centric, well-informed, and positive experience at work.
We are looking for someone to challenge our assumptions and ways of working, rethink existing ways we’re sharing content and knowledge, and see every challenge as an opportunity for improvement. We’re looking for a customer-focused individual, who can look at the big picture from a service perspective, user experience and manage our services through metrics and data.
WHAT'S IN IT FOR YOU
We offer a competitive industry salary plus an annual company bonus. Other benefits include:
· Life Insurance
· Mental health coverage
· 18 days holiday + Local Holidays
· HMO coverage on Day 1
· Share Save Schemes
Our office is within Metro Manila near shopping malls and with restaurants in the building. Very accessible with multiple modes of transportation - jeepneys, buses, MRT, taxis, and TNVS. We offer modern appliances and a great working culture.
WHAT YOU’LL DO
· Regularly review and update FAQ articles based on relevant information received and feedback from both internal and external users
· Design site and content templates and style guides with a focus on end-user experience
· Conduct research on best practices and recommend process and content improvement
· Create new KB articles based on updates received from different stakeholders across the organization
· Regularly review and update KB articles based on relevant information received and feedback from both internal users
· Design content templates and style guides with a focus on end-user usability and efficiency
· Proactively seek qualitative user feedback and quantitative data, and utilize them to present and apply improvements
WHO YOU ARE
· 2+ years in a knowledge management specialist role or its equivalent
· 3+ years working in an HR environment
· Experience working with ServiceNow HRSD
· Thorough understanding of knowledge management framework and content development
· Excellent written and verbal English communication skills
· Worked both as an individual contributor and in a team setting
· Detail-oriented, highly organized, self-motivated, proactive, and able to plan and execute
· Obsessed with employee experience
· Displays integrity and a high ethical standard
· Ability to manage and influence different types of people across various groups
Desired:
· Knowledge of HTML or web design
· Additional languages are a plus: German, Bulgarian, Italian, Georgian, etc
READY TO BE AN ENTAINER...
If you’re looking for an opportunity where you can add true value to a team, we want to hear from you, and you too could be part of our journey to be crowned the undisputed champion in the sports betting, gaming and interactive entertainment industry.
We’re well on our way to clinching that title – and we’re going to do it in a safe and responsible way and it’s the people behind the tech, and the sheer talent within our teams, who enable us to lead digital entertainment in these bold new directions. Which is why we want you in the team!
After you have applied, why not learn more about some of our colleagues here: https://www.entaincareers.com/en/entain-reals/
Sound interesting? We think so!
To read the full job description please head over to entaincareers.com and click on the role profile to download the full job description.
