Vacancy Type:
23 (Entain)
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
Purpose of the role:
  • The Validation Manager role will contact customers to confirm the reason for a source of funds (SOF) request and explain how this aligns with the UK gambling commission directives
  • The role will confirm to the customer their losses and over what period of time as well as establishing the documentation needed for the SOF request i.e Bank statements, Payslips, P60 & Savings etc, ensuring the customer understands how these documents will be saved securely.
  • The role will confirm to the customer how to upload the documentation and time frames for the review process.
  • The role will oversee the time frame for the customer providing the SOF documentation and follow up where necessary if documentation has not been provided
  • Once the review of the SOF documentation has been completed by the AML team, the validation manager will be the main contact for providing the results of the review and requesting more documentation when needed.

Specialist skills and experience

  • Minimum 1 years’ experience requesting source of funds documents
  • Excellent people skills, such as active listening, effective communication and conflict resolution
  • Excellent attention to detail
  • The ability to understand customer KPI’s and player experience
  • A strong understanding of products and player preferences
  • Broad understanding of Enhanced Due Diligence, including but not limited to Age Verification, Know Your Customer and profiling processes
  • Excellent communication skills both written and verbal
  • Good understanding of Social Responsibility triggers and tools
  • Full appreciation of the UK Licensing Objectives and the importance of these to the business
  • Basic understanding around Anti – Money Laundering and its link into the UK Licensing objectives
  • Knowledge and use of Excel to a competent level
  • Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions
  • Be self-motivated as you will encounter many challenges and opportunities
  • The ability to work on a shift basis with unsociable hours including weekends

Competences and behaviours:

  • Agile Thinker
  • Influential
  • Drives Results
  • Self-Aware

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.