Competitive + Bonus + Benefits
Vacancy Type:
16 (Ladbrokes)

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment. It’s a safe bet that the next chapter of the Entain story is going to be epic on a truly global scale. Want to know more? Click here for a short video.



We offer a competitive industry salary plus a generous annual company bonus. Other benefits include 25 days annual leave, pension scheme (matched up to 6%), private healthcare, a free subscription to the wellbeing app Unmind, our share save scheme and a great selection of professional development and in house training tools for you to use.  


That's not all, you will also have access to our bespoke benefits platform that allows you to choose the benefits that are most important to you. Oh, and let’s not forget regular company social events, parties and team building activities! 

The Safety Management Centre is a Contact Centre for our colleagues to report incidents and ask for advice and support within our retail shops. 
You will be supporting the full delivery of the Safety Management Centre (SMC) services of security, safety and compliance from our office in Nottingham, playing an integral role in the safety and security of our colleagues and customers. 
Key Responsibilities:
  • SMC Support will provide telephone support and assistance to shop colleagues during and post incident, responding to these incidents in a professional manner. Ensuring the correct level of contact is made to Operational and security teams to enable full support to be provided to the colleague/s
  • SMC Support will be responsible for carrying out weekly Safety checks of Ladbrokes Coral shops and highlight any areas of concern. This may come in the form of CCTV audits, procedural audits and phone surveys.
  • SMC Support will provide assistance to the third-party ARC when required and will ensure the relevant reporting is completed.
  • Monitor and download CCTV to assist with internal and external investigations as required.
  • Day to day tasks within the 24/7/365 security control room environment. Shift patterns including some nights. Night shift completed from home.


  • Excellent Customer Service Skills
  •  Familiar with Microsoft Office Suite
  • Computer Literate
  • Ability to work in fast - paced environment
  • A quick thinker and to work under pressure
This role is based primarily out of our office in Nottingham, with fab transport links and only a short walk from the historic and bustling City Centre.
The SMC is a 24/7/365 operation and we need you to be able to work a week of nights, on a rota basis (once every 8 weeks) These night shifts will be able to be completed from home


If you’re looking for an opportunity where you can add true value to a team, we want to hear from you, and you too could be part of our journey to be crowned the undisputed champion in the sports betting, gaming and interactive entertainment industry.  

We’re well on our way to clinching that title – and we’re going to do it in a safe and responsible way and it’s the people behind the tech, and the sheer talent within our teams, who enable us to sports betting and digital entertainment in these bold new directions. Which is why we want you in the team! 


After you have applied, why not learn more about some of our colleagues here: 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.