Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
Are you passionate about great customer service and previous experience in a similar role and in a similar environment? Our Bar & Catering Supervisors ensure the smooth and efficient running of the Bar and Catering operations within the Stadium and ensure that everyone provides our guests with the highest levels of fast, friendly and efficient service.
Key Responsibilities:
- Ensure that the Bar & Catering teams are organised and performing to a high standard, reporting any issues to the Bar & Catering Manager;
- Welcome guests in a friendly and accommodating manner, making a phenomenal first impression;
- Take orders and serve food/drink, consistently achieving the required standards;
- Learn and retain a comprehensive understanding of all menu items to ensure maximum benefit to the guest;
- Prepare the restaurant/bar for service;
- Present a positive personal image to the customer;
- Ensure that a high standard of hygiene and cleanliness is maintained in the restaurant/bar areas;
- Account for payments, cash discrepancies and stock lost at the end of the shift, highlighting to the Bar & Catering Manager;
- To deputise for the Bar & Catering Manager when needed;
- Provide training and coaching to ensure the development of the team; ensure they are motivated, productive and follows all regulations, legislation and team values and behaviours;
- To carry out any other reasonable requests made by the Bar & Catering Manager
Health & Safety and Compliance Responsibilities:
- To be responsible for ensuring that all reports are aware of the Work Instruction Notices that are associated with their role and ensure that they have adequate training in those areas;
- Ensure that all equipment in the bar and restaurant area is working safely and used following the manufacturer’s guidelines for operation, reporting any concerns to the Bar & Catering Manager.
Accountabilities:
- You are required to follow the Work Instruction Notices (WIN), or Stadia Operating Procedures (SOP) that are relevant to your role. These can be found on the company Intranet.
- The company may also communicate ad hoc notifications through line managers and notices boards - these will also form a part of your health and safety responsibilities.
Qualifications and Training Requirements:
- General Health and Safety Training
- Fire Safety Training
- Qualifications in Food Hygiene
- Personal License Holder
Benefits and Development
- Rewards arena with discounts to over 500 different retailers
- Pension Scheme & access to our annual share save scheme!
- Full training given to allow the best start when joining the business
- Ongoing performance development with your Line Manager to receive regular feedback and plan any personal development identified
- Cash rewards from our internal referral programme
