Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licenses in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
The role in a nutshell:
Bring your customer-first attitude to Entain as a Customer Service representative.
The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our VIP customers enjoy an amazing entertainment experience, every day.
Our portfolio of betting and gaming companies includes some of the most well-known brands in the industry, such as PartyPoker, PartyCasino, bwin, Ladbrokes, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.
What you’ll be doing:
o Taking care of customers' enquiries via chat, email and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met;
o Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management;
o Escalates suspicious customer activities – to the CS Management and Compliance Department;
o Maintain in depth knowledge about products and Standard Operating Procedures.
What we need from you:
o Fluency in English language
o The ability to perform well in a challenging environment;
o Strong analytical skills;
o Basic knowledge of Windows OS and MS Office applications; good typing skills;
o Ability to work on shifts on a hybrid working model ( 2 days a week from the office)
What we offer:
o Competitive remuneration package;
o 25 days annual leave;
o Self-development and learning leave (2 additional days)
o Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
o Opportunity to join a team of great professionals;
o Dynamic and friendly work environment;
o Teambuilding activities.
Ready to get involved?
Bring your energy to Entain and you’ll be in the mix from the start.
Apply now!
