Vacancy Type:
16 Jun 2023
23 (Entain)

Role Purpose

Assist the Escalations Team and Legal Team with the Data Subject Access Request process. Keeping track of the incoming DSAR’s and Time Line involved to ensure efficient running of this process.

Extracting and redacting all required information.

 Key Responsibilities:

  • Assist Escalations Team with new DSAR’s coming through
  • Undertake searches on customers data
  • Extract the required documents/contacts ie letters, phone calls, emails
  • Extracting and redacting the required data to comply with the DSAR
  • Reviewing all documents and categorising them efficiently and accurately
  • Recording / Logging new requests that come through to the Teams
  • Being aware of the deadlines for each DSAR case and within remit ensuring that this is adhered to.
  • Assisting with and responding to standard escalated complaints
  • Assisting the Credit Team with Administrative Tasks where necessary.
Qualifications and Educational Requirements
  • Intermediate user of Microsoft Office, including MS Excel/Word.
Specialist Skills and Experience Required
  • Accuracy
  • Previous CS experience preferred but not essential
  • Previous experience in handling DSAR requests and/or customer complaints/escalations preferred but not essential
  • Excellent communication skills
  •  Attention to detail

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.