Salary:
31000
Vienna
Vacancy Type:
Permanent
Brand:
23 (Entain)
 
 
Bring your customer-first attitude to Bwin, a part of Entain Group as a Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment. 
 
Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution-oriented person with an open mindset? Are you a real people’s person with amazing customer service skills? Seize the opportunity and find out more about us! We’re looking for real team players to be a part of Entain and provide professional support to our customers.

What you'll be doing:
Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
Assessing individual issues and taking appropriate action to ensure customer needs are met
Working in coordination with other teams based at different locations that share similar objectives 
Escalating system anomalies and general issues faced by customers to the relevant party
Understanding Standard Operating Procedures and delivering service / quality standards to agreed level
 
 
What we need from you:
Willingness and flexibility to work in the shifts
Romanian language C1 level
English language skills to a business standard
Excellent written and verbal skills as well as high interpersonal skill level
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
A flexible, creative and driven personality
General computer knowledge (MS Office, Internet)
Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided

What we offer:
Great place to be
Awesome team of very knowledgeable & supportive colleagues
We offer an annual salary minimum EUR 31.000
Lunch vouchers are available
A permanent work contract for 40 hours
Strong focus on the personal and professional development, including in-house mentorship and e-learnings
Relocation package
Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
A modern and dynamic working environment in the heart of Vienna

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.