Vacancy Type:
23 (Entain)


We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands such as Ladbrokes, Coral, Foxy Bingo, BETMGM, partypoker and Bwin, and sitting at the center of all of this is our internal creative agency. 

Our global in-house creative agency is a team of creative thinkers and doers on a mission: to capture the pure excitement our customers feel when immersed in the game. Our aim is to bottle that exhilarating energy and translate it into powerful campaigns for some of the most entertaining brands in the business.

The good news is we are growing. So we need talented people to help us take our work to the next level and become a truly world-class in-house creative agency. Come join us!


Our in-house agency service all Entains brands. We deliver over 3000 campaigns every year spanning multiple media touchpoints, including CRM, performance marketing, tv, social.

We are looking for a Head of Account Management to be a conduit between our stakeholders and our in-house creative team. Showing a thorough understanding of the TTL creative process and all media channels. You will become the escalation point for critical project issues. You will lead by example and inspire our account management team, helping them provide exceptional service and build strong relationships with key stakeholders throughout the business.

This role is critical to developing and managing the ways of working and processes to improve stakeholder experience and satisfaction. Day-to-day responsibilities will include:

Leadership & Line Management

  • Lead the account management team.
  • Provide development, coaching, objectives & goal setting, performance management; to ensure your team is motivated and productive
  • Develop the skills and knowledge Account Management team
  • Create an environment for the account management and project management team to thrive
  • Optimise the team to ensure they are working efficiently and effectively with rest of creative team.
 Stakeholder Relationship & Account Management
  • Build and develop lasting relationships with senior stakeholders across the Entain portfolio of brands whilst ensuring stakeholder satisfaction.
  • Support stakeholders to forecast volumes of briefs to track against the internal currency/capacity model.
  • Demonstrating a strong awareness of all media channels and the TTL creative process. As the point of contact for urgent project difficulties, you will offer business advice on briefs.
  • Drive and support Account Team to maintain high level stakeholder relationships, attending meetings where required.
  • Understand stakeholder strategy and priorities both creatively and commercially.
  • Understand the medium to long-term vision/objectives to enable proactive recommendations.
  • Anticipate any emerging stakeholder issues with proactive and appropriate resolutions.
  • Ensure quality control by challenging mediocrity and intervening when needed to ensure first-class delivery.


  • Extensive Account Management Experience at a senior level.
  • Exceptional emotional intelligence and people skills.
  • Creative/Marketing agency environment experience or In house experience for a strong brand. This role would suit a Group Account Director ready for the next step, or an established Head of Account Management/Client Services looking for a new challenge with an in-house agency.
  • You'll have proven results in delivering 360 campaigns from TV to Digital and OOH.
  • Experience developing and growing accounts.
  • Strong pitching/presentation skills.


  • A strong interest in sports and or gaming (Poker, Bingo, Casino) as well as experience working with brands in regulated sectors.
  • In-house and Agency experience.


We offer a competitive industry salary plus a generous annual company bonus. Other benefits include 25 days annual leave, pension scheme (matched up to 6%), private healthcare, a free subscription to the wellbeing app Unmind, our share save scheme and a great selection of professional development and in-house training tools for you to use.  

That's not all, you will also have access to our bespoke benefits platform that allows you to choose the benefits that are most important to you. Oh, and let’s not forget regular company social events, parties and team building activities! 

This role will be based at our Stratford (Westfields) office in London where we operate hybrid working (2 days in the office). 


If you’re looking for an opportunity where you can add true value to a team, we want to hear from you! You too could be part of our journey to be crowned the undisputed champion in the sports betting, gaming and interactive entertainment industry.  

We’re well on our way to clinching that title – and we’re going to do it in a safe and responsible way. It’s the people behind the tech, and the sheer talent within our teams, who enable us to lead digital entertainment in these bold new directions. Which is why we want you in the team!  

After you have applied, why not learn more about some of our colleagues here:



About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.