London, Farringdon
Vacancy Type:
23 (Entain)


We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players and for ourselves. 

It’s a safe bet that the next chapter of the Entain story is going to be epic on a truly global scale. Want to know more? Click here for a short video.


We offer a competitive industry salary plus a generous annual company bonus. Other benefits include 25 days annual leave, pension scheme (matched up to 6%), private healthcare, a free subscription to the wellbeing app Unmind, our share save scheme and a great selection of professional development and in house training tools for you to use.  

That's not all, you will also have access to our bespoke benefits platform that allows you to choose the benefits that are most important to you. Oh, and let’s not forget regular company social events, parties and team building activities!

Our UK offices are based in Stratford & Farringdon in London, Nottingham & Manchester and operate on a hybrid working model. (2+ days in the office)


Purpose of role

This role will report to the Group Head of Litigation and work with colleagues across the global legal, regulatory, compliance and customer service teams. Their principal duty will be to managing a number of customer disputes that Entain handles but there is also scope to assist with a number of litigation matters that the Group handles too.


Some of the management of customer disputes is currently outsourced to external counsel and, whilst it is likely that the more material claims will remain outsourced, the role would require the candidate to manage and handle a larger number of customer dispute claims in-house.

Key responsibilities

  • Considering claims brought by individual customers in the Small Claims Courts in England & Wales and managing the preparation of Entain’s defences;
  • Managing trainees in relation to the preparation of defences and responding to Small Claims Court claims in general;
  • Where necessary, preparing for and attending remote Small Claims Court hearings and making submissions on behalf of Entain;
  • Instructing barristers to represent Entain at hearings;
  • Instructing external counsel in relation to higher value claims brought by individual customers and managing these claims;
  • Considering and implementing Entain’s overall strategy in relation to the defence of claims brought by customers; and
  • Considering and advising the international customer care team on their responses to customers that threaten legal action.

Specialist skills and experience


  • A UK-qualified lawyer with a litigation and disputes resolution background and 4+ years' PQE at a City law firm or in a similar in-house environment;
  • Knowledge and experience of handling customers disputes and claims in the small claims court;
  • Knowledge and experience of handling broader corporate disputes; and
  • Able to effectively communicate with internal, cross-functional teams.



  • In-house or secondment experience of managing external counsel and partnering with internal, cross-functional teams;
  • Cross-border litigation experience; and
  • Prior experience working for, or on behalf of, consumer-led, technology driven and/or regulated businesses.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.