Vacancy Type:
23 (Entain)

We're looking for an enthusiastic, ready to learn person who is keen to take a step up into a new area. No previous experience needed, all training will be provided.



We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment. It’s a safe bet that the next chapter of the Entain story is going to be epic on a truly global scale. Want to know more? Click here for a short video.



If you're looking to move to Gibraltar, we offer a great relocation package to make the move easier!


We offer a competitive industry salary plus a generous annual company bonus. Other benefits include 25 days annual leave, pension scheme (matched up to 6%), private healthcare, a free subscription to the wellbeing app Unmind, our share save scheme and a great selection of professional development and in house training tools for you to use. 


That's not all, you will also have access to our bespoke benefits platform that allows you to choose the benefits that are most important to you. Oh, and let’s not forget regular company social events, parties and team building activities!


Gibraltar is also great for hybrid working. You will work four days in the office and have the option to work one day from home. Our UK and Sofia offices offer Hybrid of 2 days in the office, 3 days from home.

A key deliverable of this role is to monitor, analyse and report on the performance of all our payment methods. You will become an active liaison point for escalations from our Payments Operations, Risk Operations and Finance Operations teams. 



  • Day-to-day maintenance of our payment provider accounts including:
    • Granting and monitoring user access to provider backoffice systems,
    • Ensuring company information (entity details, contact names, bank account details etc.) are up to date with all providers,
    • Monitoring MID usage and closing any dormant MIDs
    • Responding to queries and helping to resolve any issues (e.g. missing funds, transaction issues etc.).
  • Monthly payment reporting to provide insight on payment performance across key markets and brands.
  • Monitor reported issues and escalations, report on progress of resolutions including recovery of funds
  • Provide liaison point for internal teams in the reporting and escalation of issues with payment providers.
  • Work with finance and relationship management team to conduct quarterly checks to ensure provider fees are accurate and correctly charged.
  • Maintain and update Payment Method Matrix



  • Good experience of Excel
  • Basic project management skills
  • Data-driven and detail-orientated with good analytical, problem-solving skills
    Ability to present data and detailed information using PowerPoint or other presentation software
  • Experience of managing 3rd party suppliers
  •  Experience of online gaming
  • Ability to build basic databases
  • Understanding of the payment's industry
  • Understanding of KYC and AML procedures
Sound interesting? We think so!

To read the full job description please head over to and click on the role profile to download the full job description.


If you’re looking for an opportunity where you can add true value to a team, we want to hear from you, and you too could be part of our journey to be crowned the undisputed champion in the sports betting, gaming and interactive entertainment industry.

We’re well on our way to clinching that title – and we’re going to do it in a safe and responsible way and it’s the people behind the tech, and the sheer talent within our teams, who enable us to lead digital entertainment in these bold new directions. Which is why we want you in the team!

After you have applied, why not learn more about some of our colleagues here:

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.