Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
Role Purpose:
The Chat Hosts is responsible for ensuring that our Customers are engaged with the Gala Bingo brand through the Chat Bingo Rooms, Social Media and or other channels with players in order to continuously increase brand loyalty, retention and increase player days. Working alongside Customer Services, the team is responsible for guaranteeing the customers are fully abreast with all Headline promotions, slot offers and bonus offering.Successful customer service is crucial to the continued achievements of the Chat Host Team. Proactively providing ideas to aid engagement and maintain customer interest, to stimulate conversations and drive interaction.
This role will report into the Chat, Community and Social Media Manager and will include working rotational shift patterns to fully support the 24 x 7 Chat operations.
