Vacancy Type:
23 (Entain)
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions.

The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain. The team’s overarching aim is to catch and prevent fraud at our gaming websites.
Key responsibilities:
•            Maintain agreed service levels for the DE labels;
•            Support the DE hotline;
•            Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
•            Handle customer documents as part of the KYC or risk prevention flow;
•            Review customer withdrawals within the agreed time frames;
•            Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures;
•            Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
•            Analyze records of Affiliate accounts, to ascertain whether there are any irregularities;
•            Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
•            Investigate financial irregularities on accounts;
•            Work with colleagues in other departments to resolve account-related issues and prevent fraud;
•            Help maintain quality control and customer care through analysis of player contact;
•            Investigate risk issues relating to third party processors;
•            Check gaming history.
Experience in the Risk division (6 months+) or in Customer Service (1 year+);
Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge;
Ability to identify subtle fraud and abuse patterns;
Sound and demonstrable experience with fraud analysis and investigations;
Fluent in German language and English at business level;
Command of another language is a plus;
Good communication skills and ability to effectively deliver feedback;
Ability to perform well under tight deadlines within a dynamic environment;
Very good command of Microsoft office tools;
Proven aptitude to work in a team, as well as guide and influence others;
Strong logical reasoning skills with an analytical approach;
Demonstrated decision-making and problem solving skills.
Ability to work on hybrid mode in regards to office-home work; 
Ability to work on 24/7 shifts – Morning, Afternoon, Night shift

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.