Job title:
Head of
Colleague Experience UX
Location: HYD
Function: Product and
Tec h
No. of direct reports: 3-4
No.
of non-direct reports: 15
Reports to: Director of UX
Purpose of role
As Head of Colleague Experience UX, you will be responsible for driving the creation of quality driven, internal- centric experiences that support our colleagues to deliver a world class experience to our customers. You will work with your counterparts in other departments to set and work towards an experience vision that supports and aligns our various internal functions. Colleague Experience covers a multitude of systems and journeys so you will possess an ability to understand product strategy at both the individual and collective level.
You will take ownership of setting the direction for the team focused on defining the experience that will enable Ivy’s customer experiences. As a member of the UX leadership team there is an expectation to support mentoring and developing people across the entire UX team
Practically your team will be comprised of both Product and Content Designers and cover a multitude of skills and abilities. Your remit will also cover taking responsibility for ensuring the right resourcing capacity and capability is aligned with cross-functional squads. This will involve understanding the future experience roadmap and balancing the development of your current team, adding strength and depth where required.
The Colleague Experience UX team will be globally distributed so you must be comfortable leading and motivating your team in a hybrid environment. With a passion for complex user problems, you will build a team around the importance of this challenge. You will seek inspiration outside of the gaming industry, seeing examples such as Salesforce, Microsoft, and WorkDay as equally valid use-cases to those within gaming.
You will also work with research to ensure an insight led approach to solving user and business problems. Furthermore, you will coordinate and align with design ops and strategy in ensuring the colleague experience pillar deliver to the wider UX and experience strategies.
Key Responsibilities
As Head of Colleague Experience UX, you will be responsible for driving the creation of quality driven, internal- centric experiences that support our colleagues to deliver a world class experience to our customers. You will work with your counterparts in other departments to set and work towards an experience vision that supports and aligns our various internal functions. Colleague Experience covers a multitude of systems and journeys so you will possess an ability to understand product strategy at both the individual and collective level.
You will take ownership of setting the direction for the team focused on defining the experience that will enable Ivy’s customer experiences. As a member of the UX leadership team there is an expectation to support mentoring and developing people across the entire UX team
Practically your team will be comprised of both Product and Content Designers and cover a multitude of skills and abilities. Your remit will also cover taking responsibility for ensuring the right resourcing capacity and capability is aligned with cross-functional squads. This will involve understanding the future experience roadmap and balancing the development of your current team, adding strength and depth where required.
The Colleague Experience UX team will be globally distributed so you must be comfortable leading and motivating your team in a hybrid environment. With a passion for complex user problems, you will build a team around the importance of this challenge. You will seek inspiration outside of the gaming industry, seeing examples such as Salesforce, Microsoft, and WorkDay as equally valid use-cases to those within gaming.
You will also work with research to ensure an insight led approach to solving user and business problems. Furthermore, you will coordinate and align with design ops and strategy in ensuring the colleague experience pillar deliver to the wider UX and experience strategies.
Key responsibilities
As the Head of Colleague Experience UX your responsibilities will be diverse, however below are some key to success in the role.
• Develop and execute a comprehensive UX strategy that aligns with the overall business objectives and ensures exceptional experiences.
• Lead, mentor, and inspire a team of UX designers, providing guidance, feedback, and fostering a culture of creativity, innovation, and collaboration.
• Work closely with other UX heads to ensure a connected experience between internal and external objectives.
• Collaborate closely with product managers, commercial owners, technology, and other stakeholders to ensure seamless integration of the experience vision for our internal
customers
• Champion user-centric design methodologies, ensuring that design decisions are rooted in deep user insights, feedback, and usability best practices.
• Oversee the creation of interactive user interfaces, journeys and visual designs that optimize user efficiency and accuracy.
• Foster a culture of design thinking and innovation throughout the organization, encouraging creative problem-solving and the development of user-centric solutions.
• Uphold the highest standards of integrity, ethics, and professionalism in all UX design activities.
This role sits as part of the UX management team at Ivy and as such your responsibilities will on occasion sit more broadly than colleague experience. This will centre around the drive for team development towards excellence and in ensuring colleague experience sits as part of a cohesive brand experience.
Specialist skills and experience
As a UX Head at
Ivy you
will have
expert abilities built over the
course of your career to
date.
Essential:
•
Expert working
knowledge of user centre design
and associated
processes and methodologies
•
Strong foundation
in research
and analysis
in ensuring
an insight
led approach
to problem
solving
• Expert approach to adapting and utilising different UX outputs to tell the appropriate story with
colleagues across the business.
• Strong foundations in
product design from user journey
mapping through to brand application
to visual
design
• Experience leading teams in delivering exceptional experiences in a global distributed cross
functional environment
• Experience defining a
people led strategy and coordinating
its execution
with a
design ops
•
Considerable experience
delivering an experience across a
complex experience ecosystem
Desired:
•
Experience in a complex,
enterprise organisation
• Support managing budgets
•
Experience working
for a
company where internal user optimisation
is key
to success
Managerial responsibilities:
•
Directly manage a group
of UX
managers and lead level team
experts
• Ensure the colleague experience team support business and industry requirements regarding
responsible gaming and regulation
• Indirectly manage a
sizeable UX team consisting of
product and content designers of
all levels
of experience and expertise
• Set colleague experience
specific OKRs that align with
wider business
and UX
direction
• Recruit and develop
talent that complement the team
and supports
the positive
culture within UX
Leadership responsibilities:
•Set the vision
and direction
for the
team in
context of both the colleague
experience and culture within which it
is delivered
•Be the team’s
manager, coach and be willing
to go
that extra
mile in
support of team growth and satisfaction
•Have an eye for
the next
UX star
who will
complement the team
•Live the idea
that the
team is
only as
strong as the sum of
its parts
•Employ a sense of empathy for our customers and team members and ensure each person understands their personal journey
with Ivy
•Measure success by
the performance
and achievements
of the
team
Competencies/Behaviours
• Stakeholder engagement:
You will
build and
develop effective stakeholder relationships based on shared goals and
respect
• Collaboration: By nature, you
will be
an effective
communicator and storyteller
• Team evolution: You
will invest
in the
team, including
yourself constantly looking for new
opportunities to improve
• Insight driven: You
will build
understanding not based on opinion,
but the
sound foundations
of insight
to understand the problem
from multiple
angles
• Direction oriented: Be clear in setting a long-term vision but conscious of breaking it down into
measurable steps
• Set the bar:
You will
define how the team judge
success
Diversity and
equal opportunities:
As a global
employer, Ivy is committed to providing a safe, fun, and inclusive culture
where our people feel like they truly belong.
We are a
multicultural business that values, celebrates and respects individual
differences, so whatever your sexuality, gender, gender identity, ability, age,
race, religion or belief, you will have a voice here, and the space to do your
best work.
Our diverse
internal networks provide the support for you to express your views and make a
positive difference.
