Dependent on experience plus very competitive Bonus/Benefits
Field Based, London
Vacancy Type:
24 Jun 2024
23 (Entain)

As a Regional Operations Manager you will be responsible for leading and driving the performance of a team of Area Managers whilst supporting the wider Region to help make sure our betting shops are the most exciting on the high street, providing the best products and highest quality customer service in the industry.

Reporting to the Regional Director, you will be an integral part of the Regional Retail Team, who work closely with the Regional Director, Area Managers and other key stakeholders to fully support and deliver the Retail Plan.

Are you ready to be part of our journey to be crowned the undisputed champions of the sports betting, gaming, and interactive entertainment industry?

What you will do
  • To participate as an integral member of the senior operations team, working closely with the Regional Director & other key stakeholders & to fully implement the operational business strategy, including Omni-channel and digitalisation strategic priorities.
  • Provide in the moment feedback to colleagues, creating a high support, high challenge culture. Lead, coach, engage and motivate Area Managers and shop colleagues.
  • Be responsible for the rigorous delivery of the Company plan and tackle issues specific to your Region in the most effective way.
  • Regularly monitor KPIs and data to ensure continuous improvement of performance.
  • Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively.
  • Understand and implement what is required to deliver the ROI from all CAPEX spend. Have an excellent knowledge of the region in which you operate and a curiosity about competitor activity and what is happening across the industry.
  • Create a high performing team across all of your Region by ensuring people management activities such as recruitment, on-boarding, training & development and performance management.  Pro-actively address any issues that arise head on and be prepared to have difficult conversations as often as the need arises, with impact.
  • Take ownership for the operational delivery of the people plan, focusing on engaging and developing colleagues and creating a robust succession plan.
  • To maintain and hold a Personal Management Licence (PML) as issued by the Gambling Commission (which incorporates an application to the Disclosure & Barring Service). This requires the individual to maintain a sound knowledge of all current industry matters in accordance with the Gambling Act’s three licensing objectives. 
  • Ensure all activity within the Region complies with the requirements of the Gambling Commission, the Company’s licence and Health & Safety, to minimise risk and protect our customers, colleagues and the reputation of the business.

Who you are

  • Are you an experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement?
  • Are you a strong implementer who can take appropriate action from a set of agreed plans, data, processes?
  • Are you driven and enthusiastic with an ability to inspire and motivate others?
  • Do you have the ability to build relationships with key stakeholders across the wider business?
  • Are you an authentic, clear communicator with the ability to deliver simple, impactful communications and, importantly, not afraid to face into tough conversations and own the message?

What we offer

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in the UK, you can expect to receive great benefits like:

  • Performance based annual bonus scheme up to 30% of salary
  • Company car or cash alternative
  • Business expense account
  • 33 days annual leave (inclusive of bank holidays)
  • Life assurance
  • Pension scheme
  • Private medical insurance
  • Critical illness insurance

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

#operations manager #regional manager #senior retail management

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.