We are hiring a Global Programme Lead (Service Now HR) to join us here at Entain for a 12m FTC role. As a Global Programme Lead (Service Now), you will be responsible for overseeing and managing the governance, design, and implementation of our Service Now HR programme(s).
You will be a strong leader who can convert strategic vision into a practical plan of delivery to maximise benefits to the business.
Your responsibilities will include direct and indirect management, coaching and development of project teams, ensuring the appropriate capability and capacity management across the team.
Reporting to the Global Head of People Programmes & Analytics, you will be part of the People Service team, who strive to create and deliver a seamless and positive people experience across the entire employee lifecycle. Our aim is to have solid foundations for our People practices and develop efficient and compliant people processes and systems.
This role will be key in delivering to our strategy and will demonstrate exceptional leadership and influencing skills, and the ability to collaborate effectively with cross-functional teams on a global scale. We are looking for someone to challenge our assumptions and ways of working and see every challenge as an opportunity for improvement.
Are you ready to make a difference?
We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.
What you will do (but not limited to)
- You will need provide experience on Service Now experience
- Design, develop and embed programme governance.
- Develop and implement comprehensive programme plans, including scope, objectives, timelines, and resource allocation.
- Lead and motivate project teams to achieve programme goals and deliverables.
- Coordinate and communicate with stakeholders to ensure alignment with programme objectives and expectations.
- Monitor programme progress and performance, identifying and addressing issues or risks as they arise.
- Conduct regular project reviews and evaluations to assess effectiveness and identify areas for improvement.
- Manage programme budgets as needed and resource utilisation to ensure financial objectives are met.
- Foster a culture of collaboration, innovation, and continuous improvement within the programme team.
- Prepare and present regular status reports and updates to senior management and stakeholders.
- Ensure compliance with organisational policies, procedures, and regulatory requirements.
- Provide mentoring, guidance, and development support to project team members to enhance their skills and capabilities.
Who you are:
- Demonstrable experience in delivering Service Now HR projects and programmes.
- Professional qualification in Portfolio or Programme Management (e.g. MSP or other)
- Technology savvy, self-starter with strong business insight and judgment to navigate ambiguity and lead through change in a fast-paced environment with strong written and oral communication skills.
- Proven experience as a Programme Manager, managing large scale, complex business and technical programmes and projects from initiation to completion across a global landscape.
- Working knowledge of enterprise resource planning (ERP) platforms e.g. Oracle, and data/ integration projects
- Strong leadership, communication, and interpersonal skills, with the ability to influence and inspire cross-functional teams.
- Experience in direct and indirect line management, and matrix management cross functionally.
- Excellent organisational and problem-solving abilities, with attention to detail and a focus on results.
- Proficiency in project management tools and software and MS Office applications.
- Knowledge of best practices in programme management, change management, and continuous improvement methodologies.
What We Offer
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Sofia, you can expect to receive great benefits like:
- Competitive bonus
- Private Medical Insurance – Personal cover
- Food vouchers
- Dental Allowance – 200 BGN per year, 100 BGN during probation
- Annual Holiday – 25 days
- Additional ‘It’s Your Game’ day off.
- Entain & Enhance days – 2 paid days off to focus on your professional or personal development.
- Hybrid working – 2+ days in the office.
- Christmas bonus
- Transport cost assistance.
- Utilities cost assistance
- Sharesave Scheme
- Paid subscription to the mental wellbeing app
- Home office setup expenses
- Amazing social events and Christmas party
- Employee assistance program that includes access to counselling sessions, financial wellbeing, legal information and help with relationship and family advice.
Diversity andequal opportunities:
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.
We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.
Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,with people like you. Because when you join the Entain family, it’s your game.So let’s win together.
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