Dependent on experience + very competitive Bonus + Benefits
Vacancy Type:
Fixed Term Contract
23 (Entain)

As a Global Programme Lead (Service Now), you will be responsible for overseeing and managing the governance, design, and implementation of our Service Now HR programme(s).


You will be a strong leader who can convert strategic vision into a practical plan of delivery to maximise benefits to the business.


Your responsibilities will include direct and indirect management, coaching and development of project teams, ensuring the appropriate capability and capacity management across the team.


Reporting to the Global Head of People Programmes & Analytics, you will be part of the People Service team, who strive to create and deliver a seamless and positive people experience across the entire employee lifecycle. Our aim is to have solid foundations for our People practices and develop efficient and compliant people processes and systems.


This role will be key in delivering to our strategy and will demonstrate exceptional leadership and influencing skills, and the ability to collaborate effectively with cross-functional teams on a global scale. We are looking for someone to challenge our assumptions and ways of working and see every challenge as an opportunity for improvement.


What you will do

  • You will need provide experience on Service Now experience
  • Design, develop and embed programme governance.
  • Develop and implement comprehensive programme plans, including scope, objectives, timelines, and resource allocation.
  • Lead and motivate project teams to achieve programme goals and deliverables.
  • Coordinate and communicate with stakeholders to ensure alignment with programme objectives and expectations.
  • Monitor programme progress and performance, identifying and addressing issues or risks as they arise.
  • Conduct regular project reviews and evaluations to assess effectiveness and identify areas for improvement.
  • Manage programme budgets as needed and resource utilisation to ensure financial objectives are met.
  • Foster a culture of collaboration, innovation, and continuous improvement within the programme team.
  • Prepare and present regular status reports and updates to senior management and stakeholders.
  • Ensure compliance with organisational policies, procedures, and regulatory requirements.
  • Provide mentoring, guidance, and development support to project team members to enhance their skills and capabilities.
Who you are


  • Demonstrable experience in delivering Service Now HR projects and programmes.
  • Professional qualification in Portfolio or Programme Management (e.g. MSP or other)
  • Technology savvy, self-starter with strong business insight and judgment to navigate ambiguity and lead through change in a fast-paced environment with strong written and oral communication skills.
  • Proven experience as a Programme Manager, managing large scale, complex business and technical programmes and projects from initiation to completion across a global landscape.
  • Working knowledge of enterprise resource planning (ERP) platforms e.g. Oracle, and data/ integration projects
  • Strong leadership, communication, and interpersonal skills, with the ability to influence and inspire cross-functional teams.
  • Experience in direct and indirect line management, and matrix management cross functionally.
  • Excellent organisational and problem-solving abilities, with attention to detail and a focus on results.
  • Proficiency in project management tools and software and MS Office applications.
  • Knowledge of best practices in programme management, change management, and continuous improvement methodologies.


What we offer

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Sofia, you can expect to receive great benefits like:

  • Competitive bonus
  • Private Medical Insurance – Personal cover 
  • Food vouchers
  • Dental Allowance – 200 BGN per year, 100 BGN during probation 
  • Annual Holiday – 25 days
  • Additional ‘It’s Your Game’ day off. 
  • Entain & Enhance days – 2 paid days off to focus on your professional or personal development. 
  • Hybrid working – 2+ days in the office. 
  • Christmas bonus
  • Transport cost assistance.
  • Utilities cost assistance  
  • Sharesave Scheme 
  • Paid subscription to the mental wellbeing app
  • Home office setup expenses 
  • Amazing social events and Christmas party 
  • Employee assistance program that includes access to counselling sessions, financial wellbeing, legal information and help with relationship and family advice. 


And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.


Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.


Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging, and entertaining experiences at more fingertips than ever before. We are pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So, let’s win together.



#globalprogrammelead #servicenowlead #programmelead #projectmanager #hrpm #hrprojectmanager

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.