Woking, London
Vacancy Type:
23 (Entain)

The Customer Due Diligence (CDD) Team is responsible for conducting detailed investigations of Company Digital/Multi Channel customers in order to detect potential money laundering risks, responsible gambling triggers or incidents where risk triggers are identified or internal thresholds are met. These investigations are conducted to ensure that any signs of potential harmful behaviors are identified, the customer can legitimately support their levels of play and that there are no clear risks factors in their profile.

Also, the CDD UK team is responsible for the implementation and operationalization of the Group Digital policies and will define the people, process and technology requirements to enable said policies. By working closely with the Digital Compliance, HVC and Business teams, CDD will ensure that the processes are not only compliant but fit for purpose with strong KPIs and reporting available.

Additional Information

What you'll be doing

  • Critically review Safer Gambling/Affordability/AML cases.
  • Assess player accounts based on internal alerts, along with issues escalated from other departments.
  • Maintaining SG, Affordability and AML procedures and processes. Actively contributing to the continuous improvement of all processes and systems.
  • Proactively review player data ensuring that all required reports are investigated to identify and highlight player safety triggers, recommending and taking appropriate action.
  • Diligently monitor player activity making assessment and acting on changes in player behavior.
  • Ensure proper record-keeping of data analyzed and decisions made.

What we need from you

  • Previous experience of working within CDD environment or in the gambling industry.
  • Proven experience of detailed, investigative and analytical working practices.
  • Must be detail-oriented and analytical.
  • Strong knowledge and experience Anti Money Laundering and Responsible Gambling requirements.
  • Motivated, well organized, and accurate with a high attention to detail.
  • Effective written and verbal communication skills.
  • Able to work on own initiative and to challenge processes where improvements could be made.
  • Effective teamwork skills
  • Must be able to work to strict deadlines and priorities issues.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what’s right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That’s why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.